The Pet Club

Extremely appalled at the performance of this Pet Club in Maricopa. This store should either hire better employees or get out of business.

Asked Monday for a specific pet food, since they had only an almost expired bag of this food on the shelf. Was told they would get new delivery Wednesday, but could not order it. I shall get in contact with them on Thursday. So, I did. The young woman on the phone told me that they have received new delivery of this particular item, right there and then on the phone. And even though I insisted, that she should make sure and go to the shelf and really check on it, if they have really received new bags, she left, came back and LIED RIGHT INTO MY FACE: “Yes we have several bags of this particular item received”. When I went there to get it (while I did not ask a friend to bring it to me on his trip to Phoenix since they have it here in the store) there was once again only the old bag from Monday in the shelf, as the single bag available. I complaint, that I made an extra trip to their store to pick this item up, while they had lied right into my face. Then one of the (male) customer service people wanted me to buy the almost expired pet food bag. Due to their problems and bad conduct, I need to make an extra trip to Phoenix now, which costs me $10, while having lost already time on Monday, Friday and Saturday, just to get one single item of pet food.

If such employees get soon $15 per hour paid (if minimum wage is raised) for not willing to work, nor for doing their jobs properly, not willing to order something or even to be HONEST to the customers, so help us God, that he has mercy on our country and society! Or better: Hire people that are worth their money, treat the customers decent and love their job and who know the value of having a job!

I had such a horrible experience with this place. Returned big bag of dog food and they are refusing to give our money back. Put a claim back from credit card, the Pet club is still fighting it.