Vista Optical

I went into the Vista Optical inside the Fred Meyer store in Lynnwood, WA at the end of July 2015 and saw Dr. Jennifer Kwok. She seemed a very nice individual to me and was very professional. At the completion of my visit, I was informed that my distance vision had declined in the past 2 years. She wrote a prescription with distant vision set at 2.25 (my previous prescription was 1.50). I went to Costco to select frames and decided on progressive bifocals. A week later I picked up my glasses from Costco and tried on the new glasses. Immediately, I noticed my distance vision was very blurry and made me feel a touch of vertigo. I asked the Costco optometrist if the glasses were correct; I was assured that they had triple checked the lenses. I was advised by Costco to wear the glasses as it can take up to a week to become accustom to them. I was able to wear them for three days at which time I went back to my old glasses; I was getting headaches wearing them. I stopped by Vista Optical to have them check the glasses to see if they were made correctly. After close examination of the glasses, the technician there told me that the glasses were fine and advised me to keep wearing them. I balked at that and decided to go back to Costco. The technician at Costco assured me that the glasses were made correctly, but he had concerns that the prescription had been stepped up so much in the two year period. I asked if I could see their optometrist so I could get a second opinion. The technician spoke to the doctor and told me that the doctor would be able to see me that day. I returned an hour later for the exam with Dr. Ruan at Costco. He checked my vision and determined that my distant vision setting was 1.75, not 2.25. It was pretty clear that Dr. Kwok had indeed written a prescription that was incorrect. I then asked Costco to remake the glasses for me. I picked up my new glasses a week later, tried them on and found them to be perfect. That confirmed my suspicions conclusively that Dr. Kwok blundered my prescription. I was a bit angered at that, so I contacted Dr. Kwok to ask for a refund, since she messed up on the prescription. She told me on the phone that she would only give me a partial refund as she had done a full exam. I became even angrier and told her that I wanted all of my money refunded. I explained all the running around I did and the massive headache I experienced while wearing her blundered prescription glasses. I also told to her that she had screwed up on my prescription and how could I know that she didn't screw up on the rest of the examination? She insisted on only giving me 50% of my money back despite the screw up on her part. It became necessary to contact my bank and request a dispute of the transaction. My advice to all is to stay away from Vista Optical in Lynnwood; unless of course, you enjoy being duped. It should be Dr. Quack instead of Kwok!!!!