Video Only

Buyers Beware! The store's motto is: "Don't be sorry . . Shop Around". This should be interpreted as shop around and buy your electronics from some other store or YOU WILL BE SORRY. I bought an item from the store and returned it intact, unwrapped. To process my refund, they took an imprint of my credit card with all the numbers including the expiration date, gave me back a receipt that said my money was refunded, with a zero balance, then told me it would take ten days to see the refund on my credit card account. Ten days have gone by and I called the store. The person who answered the phone said I should wait 14 BUSINESS DAYS, and if I didn't get the refund, then I should call the store back. He explained that unlike all other retailers who give you an instant refund, the paperwork needs to be sent back to their corporate office for processing. When asked for the corporate office phone number and address, he avoided answering the question and said I need to call the store back. If I don' get my refund in "14 business days" I will file a complaint with the state Attorney General's office and the Better Business Bureau. These guys are working on commission and once they have your money, their customer service ends. I will never, ever buy anything from this store. Their practices are shady and I am still waiting for my refund credit which if I don;t get back, the TV stations in Seattle will hear from me and I will GET JESSE! If there is any "savings" in their lower prices, its not worth the aggravation and poor customer service. Do yourself a favor and go elsewhere.

We purchased a TV Toshiba 11-18-2007. We bought the extended warranty. We called Aug 20th 2009 for service. They came right out and needed to order parts. They came back to repair and needed additional parts. They said the parts should be in on September 11th. I called on the 15th to see if the parts came in and when they would be out to fix our TV. Brian O. in service at the Lynnwood store was very rude and sarcastic. I did call the service manager Paul.

We have been without the TV for almost a month. The customer service should have been helpful and friendly not rude and sarcastic.