Lowden Plumbing & Heating

This company is beyond disappointing. Our sewer was backing up and flooding our basement enough to be an issue. It was late in the afternoon and we didn’t have many options at all. We called around trying to get someone out as soon as possible. We found lowden plumbing and heating on google, they were 15 mins away from our house which was great! I called and spoke to someone asking for a quote to come out. I told him we needed someone to come snake our sewer drain because it was backing up. He said they charge $60 an hour and that is from when they leave their shop to when they return. That sounded fair so we asked them to come. I timed from when they first pulled up to our house to when they left. They were at our house 45 mins, so that plus driving time we were expecting a bill for around $120. They were nice, fixed our problem we thought it’d be great! A couple weeks later we get the bill. $278.20. We were charged for three hours of labor, plus an $80 rental fee for the sewer eel. We were floored and so upset when we saw that. When my husband went to the lowden store the man refused to help, and didn’t believe the quotes we’d received for the same job from surrounding businesses. Which were around the range we initially thought we’d be paying. He informed my husband that the invoice had already been issued so there was nothing he could do, and to go to a different office in lost nation. My husband went and spoke with Jody, a registered owner, and she would only remove the rental fee. We later found out they own their sewer eel. We were charged an $80 rental fee for equipment they own, and never told about it. The labor we were charged was because they sent two men out. An hour and half per person. The best take away we have from this is our sewer is working and we know to never go through lowden plumbing and heating for anything. I highly recommend you use another company. We wanted to use someone local, and that ended up not working to our advantage.

Very poor customer service. Was over charged they keep telling us they will call us back and never do. It's been 2 months and they still have not fixed our bill or talked to us.