Park La Brea Veterinary Care

The first time I called Park La Brea Veterinary Care was in early September. I was told to fill out an emailed information forms online and email back, after which they would contact me. I never received a call back and never heard back. This contact, phone and email, was with a Maddie. The second time I called was on Monday, where I was told there was an appointment available on Wednesday 10/27 at 12 (I even expressed my incredulity to double-check: "You mean THIS Wednesday?"). I called for the third time when arriving today, Wednesday 10/27 at 12, and was told there was no appointment. I explained the situation to the woman on the phone, who instead of offering me availability due to their error attempted to send me on my way. When I expressed sympathy for the issue of internal business computers being incorrect, she insinuated that I was crazy or a liar ("I don't know who you called" or "I don't know where you got that information from" when I have the records of contacting Park La Brea Veterinary Care). I never get mad at lower-level workers due to company fault, but I did here because the response was so far below acceptable. When she asked if I'd like to speak to a manger I said "Yes!," so she could afterwards say that the managers wouldn't even be available until later. I hung up and left despite Park La Brea Veterinary Care breaking their multiple promises. This whole experience has been profoundly shocking and I cannot recommend avoiding this vet more.