North Point Nissan

Service Department – Poor diagnostics, questionable service



After three visits to their service center, they were unable to correctly diagnose the problem with our 1996 Nissan Maxima that would die on start up and when running "cold." We spent $220 in diagnostic fees, with no solution to the problem, According to them, they never experienced the problem. Even after we allowed one of the mechanics to drive it home for a couple of days. But ever time we drove it, it died repeatedly. I guess we're just unlucky.



We'll now be shopping for a new vehicle since we ran out of options with our Maxima. But we'll not be shopping at NPN.

I always have an awesome experience when I take my car in for any kind of service! Jacky Harris is the best!!!

Great customer service in their maintenance dept. Always a pleasure to do business there.

The staff was very courteous and easy to work with. I'm very happy with my vehicle and to say that I would recommend Northpoint to all my family and friends!

Great people they have always help me out with my car and very nice.

I've been going to North Point Nissan's service department for 3 years now and everyone there is always great! Chris is always so helpful and nice! This is the only place I trust to take care of my car services!

I loved my experience at Northpoint Mazda. Russell Norris was helpful, not pushy at all. He was knowledgeable and friendly. I've never had less than excellent service at Northpoint, and am glad to have another Mazda in my garage! I showed up Saturday morning with no intention of buying a car, but 3 hours later had test driven, ordered, and financed the car of my dreams. They lent me a nice car to drive while mine was shipped from another dealer. A great experience all around.

I recently purchased a Nissan Cube from this dealership. There were a few issues but the last one is a safety issue and shouldn't be ignored. After leaving the finance office, it was well past dark and we had a semi-long drive home. The car had a dash light on that said low tire pressure. I got out and looked and sure enough, one tire was flat. We decided to leave the car and pick it up the next day. I specifically asked if the tire had been checked or merely had air added to it. We were told the car had been through the service department and the tire checked and everything was okay. Two days later the light was back on. For 5 weeks, I had to put air in the tire every other day because it had a slow leak. I just couldn't make it in to the tire shop. One Saturday Afternoon I did make it, but they had already closed. Today, a family member had some time off, so he came and got it from my workplace and took it to the local tire shop for me. It had a nail in the tire. For 5 weeks, I drove around like this, sometimes on the interstate with my grandchildren in the car with me. That just makes them big, fat liars and you can't trust a big, fat liar. Especially when they are willing to put other people's safety at risk. The tire shop only charged $6 to fix it. North Point Nissan was willing to risk my family's safety for less than $6. Shame on you.

Lied to us about car availability right before we came. Person conveniently was not there when we arrived. Cannot be trusted.

I bought 2 cars from these guys. Murano and Maxima. Got good price on both. I got my cars serviced with them. Every time I took the car, I simply asked them to do what is due (because I signed a 3 yr service agreement and paid for 12 services at the beginning - first mistake as I realized later). When I checked the service history, it became clear that they did not do as per the schedule. They rotated the wheels one time for each vehicle in 3 years instead of 6 times. Did not do the filter change as per schedule. The steering wheel was malaligned on Murano and had to take it back at least 4 times before it was fixed for good (luckily under warranty). The gas tank lid wouldn't open on the Murano and to get that right, i had to take it to them 3 times. Now, the front struts needed replacing on the Maxima, which costed over $700 (compared to $450 at Sears). After replacing, it never was right and after taking it back it still is not right. Need to take it back one more time (at least, if not more). I bought a 3 yr service agreement, although there was an expiry date on that because I was convinced that I would be paying for the number of services and the expiry date doesn't matter. Now, when the crunch time came, that expiration date became very important for them. People are very courteous, but I prefer the job done right to politeness with poor performance.