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(781) 861-7400Visit WebsiteMap & Directions409 Massachusetts AveLexington, MA 02420Write a Review

More Info

Brands
Toyota
Payment method
master card, visa, discover, all major credit cards
Neighborhood
East Lexington
Categories
Other Information

Parking: Lot, Free

Reviews

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buhund

03/04/2010

Overall
Terrible dealership. Service was awful. Rude.

What a terrible Toyota dealership! Avoid this place at all costs. I went to have my Prius checked out because the car was swaying all over the road. The dealership discovered the problem was a faulty rear tire (the original Toyota tire that came with the car). This was the last of the original tires because the other three lost their steel belts within the first 20,000 miles of ownership. I informed Susan Parker, the employee who handled my car, that the Bridgestone tires were defective and they had all lost their steel belts and I didn't trust them. She asked if I would like the tires replaced and, since the car was not safe to drive and Lexington Toyata charges 90.00 just to look at the car, I agreed to have the tires changed out.

Imagine my surprise when I picked up the car and got it home. As I walked away from the car I noticed the tire looked familiar. Turns out Susan had them put the exact same type of Bridgestone tire back on the car! This, after I had explained to her that I believed these tires to be defective and unsafe. Not to mention the fact that they charged me 155.00 for a tire I could have bought anywhere else for 75.00. What a dishonest bunch of thieves. Never again!

Details

Phone: (781) 861-7400

Address: 409 Massachusetts Ave, Lexington, MA 02420

Website: http://www.lexingtontoyota.com

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