Bluegrass Pain Management

Dr. Bosomworth is a fine person . But, he has a woman working for him that schedules the apts. that is not friendly, she is rude and wont listen to what you are trying to tell her.
Question: Why oh why would any Dr. especially a pain Dr. have someone like this employed for him? Someone please tell me why?
A person is trying to get help for pain . If they didn't have pain to start with, she would give them pain before they hang the phone up!!

I've being coming her for a long time, but the Drs. Here use to be very understanding. Now it's like they don't care about you, just worried that they may do something wrong and the gov. Going to come in and shut them down. If they're not doing anything wrong why should they act like there walking on pins and needles. Now they are taking people's meds away from them. I like it there, but I can't live a decent life if they keep takin my meds. I do nothing wrong and I take my meds like I'm suppose to, but they don't care any more. Lost and confused!