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        (603) 448-1711Visit WebsiteMap & Directions1 Court St Ste 100Lebanon, NH 03766Write a Review

        Menu

        Specials Dinner
        • PIZZA: CRISPY PROSCIUTTO + ARTIOCHOKE
          Tomato sauce, VT Creamery goat cheese, mozzarella, pecorino.
          $17.00
        • PENNE WITH SHRIMP SALMON AND PEAS
          Mascarpone cream
          $20.00
        INSALATA
        • CAESAR
          Romaine hearts, creamy garlic dressing, pecorino, anchovies
          $8.00
        • INSALATA MISTA
          Mixed greens, tomatoes, radish, olives, balsamic or blue cheese dressing
          $7.00
        • SPINACH + MAPLE BROOK FARM FETA
          Red onion, kalamata olives, balsamic vinaigrette
          $9.00
        WOO FIRED PIZZA
        • SWEET TOMATO PIE
          Tomato sauce, mozzarella, fresh basil
          $15.00
        • MARGHERITA
          Tomato sauce, fresh mozzarella, pecorino, fresh basil
          $17.00
        • QUATTRO STAGIONE
          Artichoke hearts, mushrooms, spinach, roasted red peppers, tomato sauce, mozzarella
          $18.00
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        1formerchef

        02/13/2009

        Overall
        Worst Customer Service Ever

        I was dining with my hubbie and his mom--she was taking us out for dinner to celebrate. Seating is crowded and it was a summer Friday night. The guy at the next table blew his nose loudly into his cloth dinner napkin. He was no more than 7 feet away. The first time he did it, I gave him "the stare." He did it again and I said, "Pardon me," thinking he'd get the hint. He was honking into the dinner napkin like a goose, then studying it.

        When he did it again, I said "Excuse me, would please not do that? Use the rest room, we're trying to eat." He stared at me without saying anything. I returned my attention to my meal, much less appetizing at this point. Seated right behind me, his wife stood up--she was almost six feet and I'm just over five feet--and while towering over me, demanded I apologize for making her husband feel bad.

        I told her we all paid to be there and enjoy our meals in peace and that her husband had broken the social rules, so no, I would not apologize.

        Here's where it gets weirder.

        The manager came over, a heavy-set girl, alerted by the waitress. Instead of making the situation calmer and handling it like a pro, she listened to the nose-blower's side, then without asking for my side she told me that I should "hear what happens during the staff meals" if I thought that was gross and that I was rude.

        Astounded, I asked her for her supervisor's name. She refused to give me any name, even her own. So you own the place, I asked? She finally gave me a first name of someone to call at a certain time and THEN she said, why aren't you paying for the meal instead of your husband's mother? It made no sense and was obviously a personal attack because she felt threatened and knew she had dropped the ball.

        If she hadn't added fuel to the fire by insulting us beyond the original injury, it would have been one thing. But she was totally unprofessional. When we got home that night we sat down and drafted a letter to the owner, but finding out who to send the letter to proved impossible, the owner(s) do not want to be known or found, although I think they live in Vermont. They own two other restaurants. This had been my mother in law's fave during her frequent visits. We'll never go back.

        I've worked in food service, both front and back of the house, and understand how hard it is when things get busy. But this was the most unbelievable treatment at a restaurant I've experienced.

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        Details

        Phone: (603) 448-1711

        Address: 1 Court St Ste 100, Lebanon, NH 03766

        Website: http://www.threetomatoestrattoria.com

        More Info

        General Info
        Three Tomatoes Trattoria opened on November 20th, 1990. Over the years I have traveled extensively throughout Italy in search of new ideas, recipes, and great wines to bring back to Three Tomatoes. The source of inspiration continues to be the simple, fresh, healthy and local foods of Trattoria style cooking. Eating in a Trattoria in Italy is like eating with an Italian family. The mood can be relaxed or boisterous, but always friendly. It is a home away from home and a gathering place for friends. I have tried to capture the warmth of the trattoria kitchen with its open fire, the aroma of simmering sauces, roasted meats, grilled fish and pizza baking in our custom built wood fired oven. Our newly revised wine list has been enhanced by selections of distinction and value inspired by attending Vinitaly, Slow Food's Terra Madre and visiting vineyards throughout Italy, Sicily and Sardinia. Three Tomatoes has captured some of the spirit that makes wine, food, and conviviality such an important part of trattoria life. Salute and buon appetito! RobertThree Tomatoes Trattoria opened on November 20th, 1990. Over the years I have traveled extensively throughout Italy in search of new ideas, recipes, and great wines to bring back to Three Tomatoes. The source of inspiration continues to be the simple, fresh, healthy and local foods of Trattoria style cooking. Eating in a Trattoria in Italy is like eating with an Italian family. The mood can be relaxed or boisterous, but always friendly. It is a home away from home and a gathering place for friends. I have tried to capture the warmth of the trattoria kitchen with its open fire, the aroma of simmering sauces, roasted meats, grilled fish and pizza baking in our custom built wood fired oven. Our newly revised wine list has been enhanced by selections of distinction and value inspired by attending Vinitaly, Slow Food's Terra Madre and visiting vineyards throughout Italy, Sicily and Sardinia. Three Tomatoes has captured some of the spirit that makes wine, food, and conviviality such an important part of trattoria life. Salute and buon appetito! Robert
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        Fax: (603) 448-6357

        Payment method
        amex, master card, visa, all major credit cards
        Price Range
        $$
        AKA

        Three Tomatoes Trattoria-Lebanon

        Other Links

        http://www.threetomatoestrattoria.com

        https://www.threetomatoestrattoria.com

        Categories
        Italian Restaurants, Banquet Halls & Reception Facilities, Caterers, Health Food Restaurants, Pizza, Restaurants, Sandwich Shops, Seafood Restaurants
        Other Information

        Cuisines: Caterers, Sandwiches, Italian, European, Healthy, Seafood, Continental, Pizza

        Alcohol: Beer, Full Bar, Wine

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