Midwest Medical Aesthetics

I bought a Groupon for the Zerona Laser. The receptionist was snotty and rude. The first two times I called she told me to look at their website and that I had to comply with their recommendations before making an appointment. When I was able to devote 3 days a week to the treatments I called back and she said they didn't have MWF available for the Groupon. I only work T/Th and there is no way I would be able to take off work to do the treatments. She wouldn't budge and said that the Groupon would expire before she had MWF appointments available and reminded me of the 180 days to redeem. I asked for her supervisor and she said SHE was the supervisor. I asked to talk to the owner and she said the owner was not available. I asked for the owner's contact information, and she said she couldn't give me that. I asked for the owner's email and she gave me the business email (which she reads). Thankfully Groupon gave me my money back. I DO NOT recommend.

Do not purchase groupons from this company! It is a complete fraud. They are extremely unprofessional and do not even care about a client's experience while charging an insane amount of money for a mediocre service.

I have to start by saying that I have been receiving Botox like injections between my eye brows for about 13 years now. I have never felt like a piece of MEAT until today! I like so many others had a groupon (never again for a medical procedure!) and was ask for my groupon number over the phone before I was even allowed to make an appt. In fact the scheduler didn’t even ask if I had a groupon or another type of coupon, she just assumed I did! Yes I did get in, in just a few days, but that was the only positive experience. I sat in the waiting room until there were three of us, (who all had the same appointment time, I could tell by the sign in sheet) then we were all three herded back to another waiting room, nix that, hall way. Where only THEN was I given information to read and of course the medical release. After I had filled it out, I was again with a second client herded back to what I wouldn't even call a room. It was a room with thrown together walls dividing the room into three very small triangular areas. Two of these were very small, think shuffling sideways just to get up on the exam chair! I did notice that the middle "room" was probably at least twice the size, and of course a previous client, was directed to that room. (I could tell from the LOUD conversation going on between Kathleen and her client, very unprofessional. Kathleen was at her “filling station”, yelling into the client!) When Kathleen came back with syringe in hand asking where will I be injecting this today, (she had never even confirmed which product I wanted, Xeomin or Dysort, so I have no clue which she used!) I pointed between my eyebrows and she said, OK, lay back. She injected me, handed me a small ice pack, and left the "room". She didn't say please sit here for a few minutes and I will come back and check on you or anything! I figured I was to be up and out of there asap! She even wanted her disposable ice pack back! It had advertising on it for Pete sake! I am sure she gets them for free!!!

I have no idea if whatever product she used will work or not. I just had the procedure a few days ago. Clearly she runs her business on quantity of customers not the quality of service she provides. No wonder she can run half price coupons on every social coupon website known to man! And by the way ladies, she only receives half the value of the groupon, etc. Which means she is only receiving $75 per injection, how can she even be purchasing the product for that amount??

On the aftercare form, statement number 4 states BOTOX WILL WORK IN 1-4 DAYS. PEAK ACTION IN 2-4 WEEKS (what you see is what you get.) YES IT actually states that!! Then goes on to say DO NOT CALL THE OFFICE FOR 2 WEEKS FOR A “TOUCH UP” UNLESS YOU HAVE A “RAISED” EYEBROW THAT NEEDS TO BE RELEASED!!!! Are you kidding me here? Even in writing she is a gruff non-caring person!! You would think given the time to type something up, she would see how she is coming across and at least “soften” her aftercare form.

Whomever this Craig Schuman MD is, that allows her to put his name on her practice, (otherwise as only a nurse she would not be able to put injectables in your face) must be a terrible Dr, or a friend, because no self-respecting Doctor that isn’t a money grubber would be associated with Kathleen’s business!

I guess I wasted my $149 ladies, please don’t follow in my footsteps! If you have to, save up and get the REAL THING and be treated like a human being, not like a piece of meat at this establishment to receive ½ price botox.

No doubt Kathleen will make her snarky follow up comments to my post! I see she generally does, anytime she receives negative feedback. I should have known when I read her follow up responses to dissatisfied clients that this was not the place for me! So ladies be forwarded, she will make excuses for why I was unhappy with her service!

All the people there are genuinely caring and concerned for your well-being. Virginia is exceptional--always goes out of her way to be thorough and do the best job she can. Also making sure that you have the best experience possible. I have gone other places because they are much closer to me but keep coming back to you. It is worth driving a distance.

I'm impressed with the knowledge of the staff members and the amount of research they do on every aspect of each service provided to ensure the best customer experience.

My daughter and I come in for the laser treatments. We have been clients for a long time. It would be nice if people like us would get discount on the services. At this point it's a touch up only. Maybe $99 for 6 visits. Come in ones and get the touch ups done on 2-3 areas, count it as a 2-3 visits. It may be great for us as well as for you. Saving time and money for both.

Kathleen is very easy to work with and has given me the best results when using Dysport. I have visited other spas to receive such services and the results pale in comparison to what I receive from Midwest Medical Aesthetics.

Very nice, very friendly, good service. I was sitting comfortably leaving all the stress behind my doors.