Take Out Waiter

My experience with Take Out Waiter was TERRIBLE. It's such a shame too, as I had hoped to use them regularly.



On Sunday night I made an order from Tequlia Booms thorugh their service. When the order was 30 minutes late, I did receive a call from the delivery driving saying they were running behind.

I said to them, that's fine, I'm patient, but please make sure I'm not delivered old food, I want fresh food as this food is going to be over an hour and a half old. I was told 'No problem, of course we will make sure your food is fresh.'



An hour later, the delivery driver shows up with a bag of food, with open containers with food being rained on. I said 'Wait!, this isn't right! Why is my food is OPEN and I am missing a lot of my order'....the delivery driver simply ran off shouting over her shoulder that she'd have her manager call me.



A few minutes later I received a call form Take Out Waiter saying that it was basically not their problem if the food is rained on, late and stone cold. It had actually set out waiting to be delivered so long that the guacamole had oxidixed and turned brown on top.



They said they would at least remove the charge for the food that had not been delivered at all, and remove the delivery charge and tip. Theys aid there was nothing they could do about cold food, old food, or rained on food.



Today, the full charge remains on my statement, unadjusted.



I was charged for food that was not received. I was charged for food that was received over an hour late. I was charged for food that was rained on due to the delivery waiter not making sure the lid was closed.



I tried calling the main line and speaking to the owner of the company, she was no help and basically provided ZERO customer service.



If my account is eventually credited, I will adjust this review.



Avoid this company at all cost!