CVS Pharmacy

For the past year and half, this pharmacy has experienced multiple staff changes. Such information doesn't always mean bad or good, but for this store (5519), it has been very bad.



The lines are long, prescriptions are incorrectly filled, and there is little to no customer assistance. When grievances arise, the staff put on a hostile attitude, with or without an audience. I have experienced this as well as witnessed such occasions.



For myself, there have been many times, twelve to be exact, when I immediately parked after picking up from the drive through due to irregularities in my prescription packaging (not labeled and/or out of the foil blisters). Each time I was treated like the one at fault.



For refills, there is a heavy reliance on the automated system and, as you can imagine, causes irregularities; there is a sizable disconnect with communication.



My examples are many and I wish to be brief with this review. No, I do not and will not recommend this pharmacy from now on. I believe the faithful customers have given this store plenty of chances and the staff hasn't shown effort in making changes for the better. I'm surprised there hasn't been an audit.

I would love to provide a solution and recommendation, but am in the process of finding a new pharmacy myself. I sincerely hope this helps and validates others experiencing similar issues.