Stonegate Health Campus

Terrible. My uncle was there. I told them he needed an evaluation and medication for anger episodes. They never followed through and then I was in Florida and they sent him to the hospital and would not let him return. Then they charged us for two weeks because his suitcase , clothes a clock and some pictures were in the room. They never told me they needed to be removed. I had to make long distance arrangements with the help of the hospital for him. They charged us over 3000 dollars, after they would not let him return for a few things in the room. They never even helped to relocate him to another facility. I tried emailing and calling the director. No response

My grandma was recently at resident at Stonegate. I was excited to read of their culture and their dedication to providing excellent care and service to their residents. I was terribly dissapointed by what we actually experienced. Aside from the physical therapy department - we did not have a good experience. She wasn't cared for her based on her needs or what was in her best interest, no one ever had a direct answer or suggestion on what is next. I was always that someone didn't know an answer and there was no urgency in finding one. I 100% believe that her quality of care was dependent on the amount of time my family was at the facility begging them for the assistance her situation requires. It just appears that there wasn't a specific game plane or care plan for my grandma. I had to write up a treatment plan and present it to them and keep track of things. When they discharged her back to Devonshire, they didn't put an order in for her oxygen nor did they send over any of her medication. (I had to drive back and pick them up so she could have medicine that night). It's sad. She has spent so much of her life taking care of others. It just feels that Stonegate is WAY TOO BIG for their management abilities. The training is lacking and the follow through is horrible. Their marketing is nice though - so I hope it doesn't draw people in too quickly. They need to be able to not only set amazing expectations but deliver on them!