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- Payment method
- master card, visa
- Neighborhood
- Lanham-Seabrook
- Other Link
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Reviews
03/02/2016
I retired from Verizon Federal as the Manager of their Maintenance Center. We specialize in providing great Customer Service. With that being said, I have known and done business with the Tire Guy for over 20+ years and he's always had his customer's best interest at heart. He will match you driving habits, daily mileage, etc and make recommendation on purchasing used or new...great guy to do business with!
07/11/2015
I won't even give this establishment one star. I took my car there because the tire light came on in the car. I left it there for hours only to be told there's nothing wrong with any of my tires. I was charged $15. Hours later my front tire was flat and because they were closed for the day, I had to get it plugged by another establishment for $20. They found a nail in the front driver tire. It took maybe 5 mins to take the tire off manually and roll the tire to find the reason for the leak, a nail. I called Tire Store the following morning and was told that there would be no refund. The manager/owner told me that he advised his staff member not to look so hard for the problem. He told me he did what he could do and hung up on me after I asked about the company's responsibility. I took my car to Tire Store because I believed there to be a slow leak (which the light in the car indicated), you charged me to check the car, you didn't check the tires well enough to find the leak and take no responsibility it that error. I am disgusted by their lack of responsibility in not finding the reason for the slow leak and no service recovery, not to mention the manager's overall lack of respect and professionalism!! I would not recommend this place to anyone. I had been a customer for over 15 years. Never again!!
Details
Phone: (301) 429-5991
Address: 9451 Lanham Severn Rd, Lanham, MD 20706
Website: https://www.facebook.com/pages/tire-store/167661659913819
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