Van Spa & Nails

I just move to Lakeland first time I been vanspanails I love them they so clean everything they use in packs love it they do my nails perfect I love my nails

Visited this spa for the first time Thursday, May 18th for a pedicure and added an eyebrow wax. My first clue something was wrong is it hurt much worse than usual and she never showed me a mirror. What I realized shortly after was that instead of just waxing my eyebrows she waxed me eyelids which are obviously much more delicate and not something she should have been touching. We immediately went out of town so I contacted the spa asking for advice on line and was told my skin must have been thin. Of course it was, it was my eyelids! They wanted me to drive back over there - 45 minutes from my home and point out who had performed the service since they keep no records apparently. I did however tell them all the details, what she looked like (red/purple hair), the chair and time of visit. They were only ever willing to offer a refund of $8 for the wax which I believe was inadequate and extremely poor customer service. I understand mistakes happen but a business should always provide excellent customer service if they want to succeed. Lesson learned, I will be much more careful in choosing this type of service going forward for sure. The picture below is three days later with scabs on both eyes, very painful for sure! Sadly we had a weekend getaway where I had to walk around looking this way and couldn’t take any family photos because of the way I looked. The spa in general was very busy and loud and not at all relaxing like a spa should be. I would definitely look elsewhere if I were you!

Buyer beware!!! These people (minus Tammie) are RUDE and don't care at all about customer service. Was literally ushered like cattle. Had my nails and toe nails painted (amazing job Tammie) as well as I asked for natural looking lash extensions and they put caterpillars on my face. When I asked the girl to please take some off to thin them out, she just pulled them all off!!! Now mind u they put these things on u at the nail desks where there is no mirror. Bill was $83 The manager walks over and with her smart mouth and says to me "u should saa someting befo she finish not wait till she done" hmmm. HTF am I gonna know what it looks like when all I can see is a little Asian woman with tweezers? I handed the blond moron at the counter $60 in gift cards then told her to put the rest plus a tip (Tammie) on my debit. The moron charged my card $83 & took the gift cards. Went back up there to fix it and they acted like I had done something wrong. Smh they just didn't know. If u want to be disrespected and taken from, hit em up. Ask for Tammie if u wanna get ur nails done though. I walked out pissed off but my nails was on point.

I ADORE this nail salon. They ALWAYS offer the newest and coolest trends, from mood changing polish, to holographic nails. The nail technicians can do anything! They are all very talented, helpful and create a relaxed professional atmosphere. Every-time I go I have a new idea and they don'y blink an eye! There's nothing they won't try to make you happy. I've got all my friends and family coming, they love it as well. It's so spacious we're able to all get pedicures together, and enjoy a beautiful VIP room. The salon is also exceptionally clean! All tools are one use, opened right in front of you, and they even line the pedicure bowls with a plastic lining each time! If you ask you receive a free drink, and the decor is breathtaking! Classics pillars and warm colors welcome you. I could never imagining going anywhere else.

I absolutely LOVE this nail salon. Not only are all the techs very friendly but they're also very knowledgeable.My nails are always perfect and the pedicures are unbelievably relaxing. I highly recommend this salon to anyone and everyone who's looking to pamper themselves. Plus they have WINE!!! ������������