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discover, mastercard, visa, all major credit cards, check, debit, financing available, insurance, amex
Neighborhood
Totem Lake
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Parking: Lot

Reviews

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JW
Johnnie W.

11/26/2016

Overall
Expertise
Professionalism

I brought my dog Krash to this hospital because he was having trouble breathing. To make a long story short, The doctor recommended that I keep Krash there overnight. Upon leaving I was giving a contract to sign with a high and Bill and a low and Bill. The low end bill was $1500 and the high end was $2400. I paid the deposit of the low-end and was told I would be contacted if the bill would increase by 20% or more. The contract clearly stated that we will make every effort possible to contact you if your bill increases by 20% or more. When I went to pick my dog up my bill was $3600. The only way they try to contact me was through email which I did not check until the following day. I would have at least expected a phone call. I contacted the hospital manager and left him a voicemail and it has been two weeks and no one has returned my phone call. The doctors there are great but clearly some of the admin staff Suck

CM
Carroll M.

06/26/2014

Overall

They are THE BEST!! My 4-legged child had brain surgery here by the neuro team..He was a little over 10 years old at the time. After the surgery my doggy bounced back so good that he is like a puppy again. I highly recommend SVS to anyone.

SS
Sergey S.

05/22/2014

Overall

i don't blame personal for my pet's death. cat was brought in critical condition .

she was dying but ER procedures and direct communication about reality of condition of Cat between doctor and owner desired to be direct and honest.



1.clinic is clean, well equipped, ready to ER at any time.

2.personal is friendly and supportive.

3.doctor Angela is knowledgeable and in spite of young age does have experience in clearly setting up line of steps to set up the line of tests and medications for ANY possible cause versus taken responsibility to diagnose or have a personal opinion as DOCTOR on diagnose and what to do to intervene and the death....

4. doctor Angela was more cautious with initial set of recommendations because, i think, i had shown my medical background when reviewing estimates:

i decrease the first bill by 50% from lower end estimates ( to 400$)and 80% from upper range of 2400$ by just requesting tests that can give me , former surgeon, directions on what to do next.

5. charges/ bill experience- i was fully involved in adjusting the processes and tests to be billed for in 3 steps:

1) initial estimate from 825 to 2400$ was brought to me

after doctor had comprehended that i do understand in ER medical - she agreed to adjust to 425$. quite a difference?!!!

2) after blood tests (which did not bring any issues except possible cancer in gastro tract and possible blood vessels blockage due to low white cells)

the processes were put into 1135$ to continue - fluid, monitoring blood pressure/heart,antibiotics.

3) final bill 933$ - i consider it reasonable from $ on processes that had been achieved but...

we went through each item in detailed processes that had been done as i did not see any hope for further treatment of suffering and dying pet...



but i have to mention that urine test that agreed to be made had not been done - it was very important in dehydration to monitor kidney functions - even if the blood shows ok...anyway, lots of painkillers had been given which i consider as a not agreed or even anti prescribed actions for such state - low blood pressure/gastro tract issues- as those painkillers will lower the pressure and will

not help in any matter to boost cat's resistance to infection if any...

i know it is subjective.



4) personal kept me informed on actions and condition of the pet by calling me earlier than agreed because conditions were decreasing...

this is very important point -they were open to say that they don't know the cause and can't figure out the treatment ...untill i'll follow with set of all possible tests and processes in 24-48 hours care and of course the bill would be in a range of 3.5-4k+....





there is no blame on personal for lethal ending of my pet but upon my opinion it did look like more money extracting process rather then giving direct options and clear set up that cat is dying and even if not there is a potential brain vessels cloth upon cat's conditions at ER entry.

however, the processes to keep pet alive - such as fluid and oxygen upon need had been used and i can say it kept pet alive and painkillers take off from sufferings if it was a cancer case or potential shut off of pancreatic or kidney...



but my expectations on ER procedures such as quick diagnose of the current condition of animal and directions on curing the cause were not clear.

and again, it was my call to define steps to diagnose the organs versus just keeping a pet in 48 hours with all possible exams and consequently huge end up bill.....



at the end it was my fault not doing yearly blood tests checks and urine tests for my 14 years old pet.

kathymichelle

05/23/2009

Overall
GREAT service, GREAT staff!

I had traveled out of state with my 2 1/2 yo Golden Retriever, Allie. We stayed on the beach, and she ate some foxtails. She likes grass, and I try to deter her at all costs. She had started coughing, choking like she was trying to cough up a hairball.

We took her first to a walk in vet clinic where the vet recommended that our dog have an endoscopy, to determine where exactly the foxtail was at. We were given a few different veterinary hospital choices. All the places were coming in with estimates of 800-1600 dollars for the endoscopy! We were shocked. We have a healthy active Golden, until this episode.

Due to our own people schedule, we weren't able to bring Allie in until two days later.



From the easy way to find this place, to ample parking, to the welcome mat thrown out for us and for our dog, I wouldn't hesitate to recommend this place.

We met with the Dr Matt Vaughan - a good vet - who thought once he moved from CA, he would not be seeing foxtails again.. to Linda who was in training... the front desk staff, all were wonderful.

The only draw back, was one gentleman, who was difficult to understand, and I didn't get his name, kept getting my answers wrong, he would repeat them back, and I would correct him. He raised my anxiety level and my frustration level that he couldn't get the answers correct. All that went away when we met with Dr Matt though.



We mentioned that while we wanted good care for our dog, we wanted to go in increments, if they could find the foxtails, removed them without going the really expensive route, with the rhino endoscopy, then please do it.

Allie had to be put under sedation, but I had trust in these people, and about 2 1/2 hours later, Allie was ready to be picked up, and lo and behold, the charge was less. That doesn't happen often, but they were able to find the foxtails, one behind each tonsil.. these insidious grasses don't break down, and stay in a pet's system.



All in all, this is a great place, comfy to wait, they will take care of you, and are understanding of a person's financial needs, all the while keeping your pet's health in mind.

d.ricky

05/23/2008

Provided by Superpages
Overall

It was a good thing that what my dog had wasn't life threatening or she'd be dead at the hands of this so called Vet Hospital. My vet faxed my dogs file to them, they couldn't find because the receptionist couldn't get up out of the chair. The admitting vet bullied and brow beat me until I left crying because even though this is what my vet told me to do after talking to the vets there he didn't want to admit my dog and told me to make an apt for an internal medicine vet who would be able to have an apt ready almost immediately. But wasn't the specialist my vet told me I needed. So after 2 hrs of being brow beaten by these people I called to make an apt to see the internal medicine person and there are no apts with in that week at all. This is there version of being able to get an immediate apt over a week out. Every single person in that I had to deal with were lazy, incompetent and full out liars. Maybe if your dog is bleeding to death they might be ok but minor emergencies no!

anonymous

01/12/2008

Provided by Superpages
Overall

Terrible experience - rude, arrogant and the communication of the staff among themselves stinks - and all the while, your pet isn't being tended to. They need a good lesson in public relations and compassion. The afternoon receptionist is blatantly rude, as is the admitting vet. They want the $$ and that's about it.

Details

Phone: (425) 823-9111

Address: 11814 115th Ave NE, Kirkland, WA 98034

Website: http://www.svsvet.com

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