Indian Ridge Animal Hospital

When my dog got sick they had to put her down. Dr. Doldon took excellent care of her and sent us a sympathy card with wildflowers and an imprint of her paw. They are amazing and truly care for animals.

my family have been loyal to this facility my entire life. we have taken our pets here for 27 years. the past 5 years I have grown increasingly dissatisfied with the service. The staff is unconcerned, dismissive, they take their sweet time and when i ask them to update my pets info, they SAY they will and that they did do so, but they dont! I am so sick of this. Today i sat in the waiting room with my dog, who possibly could have a fast acting fatal issue (bloat) ... i wasnt sure thats what she had but the possibility shouldve made them show some urgency. I sat there for an hour and a half. both front and back waiting areas filled and emptied twice before i was brought to a room. there, i waited another 1/2 hr to be seen. the vet took 2 hrs trying to determine what was wrong. said she could find nothing wrong. she didnt know what was wrong with my dog. and my dog is still in pain. I am beyond disgusted with this facility. I have given them years of loyal service. given chance after chance. Im done. I was going to get my dog fixed there next month but after this i dont want them touching my pets again.

We are relatively new to the area and were casually searching for a vet for about six months. I had called several to try to find the right vet for our needs but hadn't made a decision. It wasn't until we had an emergency that we found and chose our new vet. One of our tiny long coat chihuahua babies went into distress (severe hypoglycemia) that came on extremely rapidly and was near death. We rushed her to Indian Ridge (without an appointment) and they gave us almost instantaneous attention. The vet was remarkably caring and knowledgeable. She kept little Hailey for tests and treatment for the day. We found later that Hailey had an underlying infection and along with the hypoglycemia went to into distress three more times in her care. We also found that they had a vet tech sitting with her for the entire day to ensure that she had the best chance for survival. What's more, to our utter amazement, she called us the day after we brought our little girl home to find out how the treatment was going. We are so very grateful for her help and look forward to a long partnership with Indian Ridge Animal Hospital and their terrific staff! Curt and Jennifer Stainer, HillBrooks Chihuahuas, Kingsport, TN