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Reviews
01/10/2012
My cover was damaged and they would not replace the product even though there was a one year guarentee. They promised to send me a new cover, but never did. Do not buy anything from this company.
05/27/2011
RUN NOT WALK AWAY FROM THIS COMPANY! Made my cover wrong and will not return phone calls. Even though they claim a 5 year warranty not worth squat if they will not back it up.
03/19/2009
Provided by SuperpagesTried to call them for 4 days, finally got somebody on the line, but they could not help me, said someone would call me back but nobody ever did.
03/19/2009
Provided by SuperpagesHorrible experience. Ordered a spa cover in dark brown, was sent one in a redwood color. They had already sent me labeled color swatches, which I chose dark brown from. When I reported the mistake they asked for pictures and I held the labeled swatches to the cover. My photos clearly showed that I received the wrong color. After numerous emails and phone calls urging them to take responsibility and they completely ignored me, I filed a dispute with my credit card company who investigated the issue and determined that Heatloc Spa Tops had sent the wrong color and I got my money back. Extremely dishonest company :(
03/17/2009
Provided by SuperpagesI ordered a Heatloc cover and it ended up being an excellent purchase. It was delivered a few days later than expected but the quailty is top notch. I went with the Cover Pro cover and cover lift and it's a really slick system. I wasn't the one at home when the cover was dropped off so I can't yay or nay on the beer and cigarette smell but I can say I am completely satisfied with my cover.
07/12/2008
Provided by Superpagesthey delivered my Life spa late,gave me the wrong cover (even though they said they make them) dressed unprofessionally and smelled like beer and cigarettes :(
Details
Phone: (951) 680-0261
Address: 2910 Rubidoux Blvd, Jurupa Valley, CA 92509
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