More Info
- Neighborhood
- Mendenhall Valley
- Other Link
- Categories
Reviews
08/24/2011
Book some other whale watch tour or book your excursion through your cruise line !
My husband and I took the trip of a life-time - booked an Alaska cruise and had made a reservation to go whale watching with Dolphin Jet Boat Tours. We paid in full 4 months in advance for a tour departing Juneau at 3:00 p.m. On the day our ship pulled into Juneau, we had another excursion booked for the morning, (Mendenhall Glacier) but knew we'd have plenty time - we were to meet the tour operator at 2:45 p.m. on the pier. We got there at 2:40 p.m. and waited, and waited, and waited. Nobody showed up so finally at 3:10 I called the office - and was told "oh, we cancelled that tour, there weren't enough people". We tried calling you. I checked my cell phone and there were no missed calls.
I don't want to sound overly melodramatic, but this was our once in a life-time vacation and a dream of mine to go whale watching for many, many years. As our ship was due to leave port at 7:00 p.m. it was too late to book another whale watch tour. I was bitterly disappointed.
When we got home after our trip, we had a voice mail message on our phone - listened to it and it was from Dolphin Jet Boat Tours - telling me that they had cancelled the tour and that if we wanted, we better hurry to the docks to take the 12:00 tour. SHE NEVER CALLED MY CELL - she called my home #. As we weren't there (obviously) we never got that message.
Now, I have been fighting with them to get my money back - I've been getting the "run-around" from them. I've called every day and they keep telling me they'll have to "check into it" and call me back.
I'm afraid we've been "had" - don't let this happen to you - book your excursions directly with your cruise ship so you won't be disappointed !!!
Details
Phone: (907) 463-3422
Address: 9571 Meadow Ln, Juneau, AK 99801
Website: http://www.dolphintours.com
More Like This
- Gold Rush Dog Tours
2480 Industrial Blvd, Juneau, AK 99801
- Alaska Seaplanes
1873 Shell Simmons Dr, Juneau, AK 99801
- Juneau Jeep Adventures
3266 Mendenhall Loop Rd Unit 36, Juneau, AK 99801
- Southeast Charters Inc
Po Box 33018, Juneau, AK 99803
- Alaska Highway Cruises
9085 Glacier Hwy Ste 301, Juneau, AK 99801
- Alaska Rainforest Tours
1873 Shell Simmons Dr Ste 108, Juneau, AK 99801
- Coastal Helicopters
8995 Yandukin Dr, Juneau, AK 99801
- Alaska Seaplanes
8907 Yandukin Dr, Juneau, AK 99801
- Ward Air Inc
8991 Yandukin Dr Ste 100, Juneau, AK 99801
- Alaska Trophy Fishing
Po Box 33311, Juneau, AK 99803