Emergency Pet Center of The 4 States

I called this place because my 10 year old boxer fell ill. I was told I could not bring her in unless I had payment up front so I called to get help with that from a relative who would send the money in one hour when the money center opened. My dog died in severe pain because this “vet” prefers price over actually caring for pets. She died because they couldn’t let me bring her in and wait an hour to get paid, even though in all likelihood she’d still be in their office while I ran to pick up the cash that they clearly can’t survive without for a single hour. Any so called vet who supposedly cares about animals should be ashamed of themselves for putting price over pet care.

My dog was attacked by a bigger dog. I rushed her to the pet center. Got taken right back. The nurse and doctor were very nice. Took very good care of my Sadie. Would definitively go there again.

I took my 2 week old puppy there about a year ago now, he wasn't breathing right, of course I knew they would want money first so we made sure to have enough with us, they took him back, for what felt like forever, they do this sick thing where they make you pick how much your fur babies life is worth and I guess treat accordingly, after forever she said they gave him a "breathing treatment" and he should be okay, paid them but the thing was he was breathing worse, raspy, then he tilted his head back and peed, and that was the last time I saw him Alive, no compassion, just wanted more money for taking him back a second time, this place is absolutely the worst and please just wait to see a real vet because it's not worth risking the life of your babies!

They killed my dog. We brought him there for vomiting and they wanted to just give him medicine for nausea and said we could pay for blood work to diagnose him. He spent over $300 for them to misdiagnos him which led to surgery and pain. Their laziness and lack of concern for my dog hurt my entire family. They can expect a lawsuit for malpractice and neglegence.

I was in a desperate situation with my dog. It was the night before Thanksgiving and my dog's eye was out of socket. I called my local vet and left him and message. He called me back within minutes but informed me he was out of town, but referred me to the emergency pet hospital in Joplin. We rushed up there (we live an hour away) and they got Bella right in. The vet was very kind, and I honestly wasn't expecting that since I knew beggers couldn't be choosers! They did an amazing job with her and I felt very comfortable leaving my baby with them. Thank you so much for taking care of my puppy!

My best friend called me in a frantic voice saying her cat had been acting really weird and his eyes were matted shut and drool was pouring out of his mouth. We came in about 2am knowing that their is a 75$ fee before anything, so we sit in the waiting room for what seems like forever then finally someone comes in and sees what's going on and then says she'll go talk to the nurse and be back, another 20 minutes or so goes by and she comes back to get our cat and take him to see the nurse to examine him another 20 or so minutes she comes back and tells us the nurse will be with us, nurse comes in and tells us quite a few things could be wrong and before anything we need blood work done(100$ upfront) and X-rays (another 100$ upfront). And we have 80$ on us and are broke at the moment. So they suggest credit care, which were both 19 year old girls and don't have a ton of credit so both get denied. So we're left sitting here at 4:45am trying to scrounge up some money. Because they won't do one thing until you have that money to them. I think that it's crap that this cat is like my bestfriends child and I really like the staff but the way that it's ran should definitely be more benifical to the poor at 2 in the morning. I also think they should be treated like our children and we should be able to get everything we need to keep them alive at the moment we arrive then worry about the money situation later. But after siting for 3 hours our nurse finally realizes we are broke and suggests another clinic that opens at 8am and told us not to worry about the 75$ upfront and save it for the other clinic.

Our cat was dehydrated from a bout of vomiting. We knew you had to pay a minimum of $75 just to walk in the door there, but as my boyfriend had deposited his paycheck two days previously, we were not worried about that. At first, the vet tech and doctor were very friendly and caring. They did labwork, which showed elevated values, but the vet assured me (I was by myself, my boyfriend was still at work) that was not unexpected with a dehydrated older cat. She also indicated that she was NOT worried about permanent organ damage. They wanted to keep her 24 hours, and push IV fluids, which we were fine with. When we attempted to pay the required deposit, we discovered that the bank was holding my partner's paycheck, and no funds were available. We are in the middle of a move, and funds are tighter than usual, so we were counting on the money from his paycheck to be available. After this discovery, we were treated VERY differently. The vet tech, Lorena, told us we should have her euthanized, since "you can't afford to take care of her." My boyfriend is a restaurant manager, and she had the audacity to suggest he just "borrow" the money from the restaurant! The vet, Dr Barber, was only marginally better. She also suggested we simply euthanize Bella. We acknowledged that we did understand that our cat does still have other underlying health issues we need to address, and that we are normally in a position to do so. Also, the vet's story on the lab values changed drastically. Suddenly, she was telling us both that "we don't see such drastic changes in numbers until there is significant organ damage." Completely different than what she told me before he got there. Thy were willing to hold a post dated check if we had her euthanized, but NOT if we wanted to have her treated with fluids. After discussing it with the doctor, we did manage to convince her to treat her, and hold a check. We were both very upset at how much we felt like they were judging us.

When we picked her up the next evening, the staff was different. They were very busy, and the vet tech students running the front desk were nice, but EXTREMELY flustered. I asked repeatedly if there were any discharge instructions, and if there was anything at all we needed to know. We were finally told by one of the students, no, just watch her and follow up with our vet. We were NOT told how long to leave the wrap on the IV site, so we decided to leave it on overnight. Her paw was swollen this morning when I got up. Hopefully, our cat will not have any permanent damage as a result of their failure to give proper instructions. Regardless of the emergency, we will NEVER use EPC again.

Very friendly, very helpful. I brought my baby pot belly pig in on a Saturday and they filled him with nutrients and got him to eat on a bottle because he hadn't eaten in a week. He is plump and healthy now and they told me how to keep up with him and were very thorough on explaining things to me!! HIGLY RECOMMEND!

A couple weeks ago i had brought in my dog with a injured leg and I think she got hit by a car.. Vets did excellent job at getting sher leg better, she had to get it amputated because it was severly injured.. Dogs doing great, up and about.. Acting like her self again thanks to the wonderful vets at EPC.. Thank you for helping my dog

About a week ago I had to take my cat pumpkin in to epc,it was thought that she possibly crawled up in a vechile to get warm and hence her leg was broken.it was decided that it would be best to amputate her leg.i would recommend epc to anyone that needs the services of a vet for there beloved pet.the staff there was fantastic and the vet did an awesome job with pumpkin.thank you so much epc

This is one of the best emergency pet centers that I have ever been too. They took care of my little Jake and did a fantastic job. This is one place that the staff is very caring. Keep up the good work and Merry Christmas!!!!!

My dog suffered an acute ulceration in his left eye on the weekend, which resulted in a severe injury. Dr. Steinbach saw him on Sunday evening and took immediate action to save his eye. She saw him again two days later for a free office visit to monitor his progress until I was able to get him into a veterinary ophthalmologist later in the week. The ophthalmologist was extremely complimentary of Dr. Steinbach's treatment plan. I was even more impressed when Dr. Steinbach called a few weeks later to check on my dog and to ask about the continuing treatment as he was recovering. Without her swift action and knowledgeable treatment, my boy likely would have lost his vision, and possibly his eye. I am incredibly grateful for her and the EPC. If I am ever in the situation to need an emergency vet, I would be very confident going back.

stay away from this place!!!! if you care about your pets welfare find somewhere else.I carried my dog in, he was suffering stomach pains, not drinking water nor eating and had started vomiting. obviously he was stressed and more so because he was at the vet's, they took him for examination and shortly the assistant came and said to come quickly. What I found when I arrived at the examination table will live with me for the rest of my life, my dog was in agony, this was not the condition the dog was in when he arrived there, I found the vet with his hand on the dog's throat strangling him, this vet is sadistic and should not be allowed near any living creature. I challenged him about his actions and why my dog's pain had been elevated to the extreme, he murmed "sorry" and lowered his head, this S.O.B killed my dog,I could not hold back the tears as I looked at my pal laying there. I paid the fee's and left , I had too, otherwise I would be behind bars. I cannot sleep yet , I'm haunted by the image of him strangling the dog .

Dr Betts saw my dog. My boy didn't eat for four days, couldn't drink, walk, function. Dr told me that some dogs get this disease and should be fine in a week or two. Just to make this point clear......My dog did not eat for four days and Dr Betts did nothing!!!! Did not hook him up to the IV, check bloodwork, anything. Gave me nausea medicine and said he would be fine. The nurse said if he didn't eat that night to bring him back and I stressed the only thing left for my dog to do was die. That night he passed. I did what I could but if this is the service of the emergency hospital for animals, they have no common sense and killed my dog. Will never go back to this place and they should invest in real vets.