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Went here when I was looking for a vehicle. I looked on the website first and found a car I wanted they said I could get it. Got me down there did the credit check said everything was good to go then they couldn't find the car. They said it was at their other lot, it wasnt it had been sold. Then they tried to get me to buy another vehicle from them which they didn't have any that I wanted. Overall it was a bad experience. None of their vehicles seemed like they were in that good of shape either.

BM
Brittany M.

05/20/2018

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Our experience was very good Steve Frey was a very nice gentleman and we are very happy with the van thank you Shrek Motors for being so awesome thank you Montgomery family

MT
Michaela T.

05/03/2018

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My husband and I went there a few weeks ago after several phone calls and asking questions. We were told as long as we had 500 to put down and had a job, we would be approved. We even discussed the details of our situation and how my husband does not have much credit, but we were reassured it wouldn’t even be an issue. We even called before making the hour and a half trip to make sure because I am 9 months pregnant and we desperately needed a SUV and didn’t want to waste our time. We spend all day there being reassured everything was going great, just for them to tell us they would need atleast 2500 down or they couldn’t do anything for us. Then he said the inventory was low and promised to call back the next Tuesday when they got more cars in. We have heard nothing and I am now a week away from my due date with no car because we put our faith in that awful place.

EK
Elizabeth K.
Edited: 03/28/2018
Overall

This dealership constantly lied to my husband and I. The owner, salesman, finance manager, and woman who answers the phone all lied to us. We purchased a vehicle that the owner agreed to fix after it broke down the 3rd day we had it. They had our vehicle for 28 days. It still was not fixed and the salesman called my husband and said we HAD to remove it from their lot. We were forced to let the car to back to the finance company. The owner called me and asked me to let him know what we owed after auction and he would work with us to pay it off. I sent him a letter, texted him and he has promised numerous times to call me to discuss and he never has. This has been going on for 6 months. Read all reviews before shopping here....google reviews sorted by date to fully understand what you may be walking into.

TB
Tyler B.

03/21/2018

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Great customer service, every one is really nice!
Tyler, Ronnie, and Shrek workrd super hard to get me in my new car

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AB
Amanda B.

01/30/2018

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I've never been treated with such respect at a car dealership. I am in love with this place. Everyone went out of their way to make me feel like family!! Jake was awesome, and I will for sure be a repeat buyer.

SC
Sherry C.

01/30/2018

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Shrek's is the best!! Everyone there is super patient, friendly, and experienced! They will do whatever it takes to get you on the road in the car of your dreams! My new car is awesome, has low miles, and will take me where I need to go for a long time!! If Shrek, Jake, Todd, and Ronnie can't get you done.. No one can!!

TB
Tyler B.

01/09/2018

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Excellent place to buy a vehicle,
Patience is key guys! It takes time, they work super hard, just bare woth them

Details

Phone: (423) 722-3800

Address: 3732 Bristol Hwy, Johnson City, TN 37601

Website: https://www.shreksmotorsjc.com/default.aspx

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