Reviews
05/09/2016
My wife and I had a great time! The waitress was great and the food was great! I have told all my friends about how good everything was and how clean and nice the restaurant looked!
12/07/2013
Wow, this was the worse service I have ever received in my life. I am still upset enough the day after that I have decided to post this and make a review on every review site I can find. My party of 15 came to share a meal and celebrate my wife's birthday at 7pm on 12-6-2013. We informed the hostess of the occasion. We were seated but only provided about 8 sets of silverware. The waitress (Maria – emp # 4546) was rude to us from the beginning. It all started when one of my friends ordered Das Boot. She emphatically said "No!" cutting him off apparently agitated that he didn't take time to read that their menu had no such item. We ordered our drinks and our food. But upon delivery (food was quick and good) that was the last time we really saw her. NOT A SINGLE ONE OF US ever got a refill on any of our drinks. We were out of drinks the entire meal. I wanted some ketchup but never got the chance to ask for any. Finally, I had to go find her by leaving the table and telling her we needed silverware, refills (most of us were out of drink before our meal arrived and NEVER saw another drop), some of us needed our check. She balked but came over. She asked "Would anyone like a drink to go?". I chimed in, "We would like drinks during our meal to start with." She ignored me and walked away. I followed her and asked her why she just did that. At first she refused to speak to me. But then when I repeated the question she said, "because I don't feel like being bitched at". I asked to speak to the manager. And I asked her for her name. She refused her name and told me that this establishment has no manager. I asked who the owner was. She didn't answer. As I walked to the bar to ask other employees this question she finally told me her name. And I confirmed it on our receipt. She STILL never brought us silverware or refilled ANY drinks. They did NOTHING particular for my wife's birthday (I had requested a song - hostess said she would take care of it) - and I wanted to order her a dessert. Dessert was NEVER offered. We told the waitress our respective paying groups at the time of our orders but she brought me a single check for the entire amount. Frustrated, another member of our party grabbed the check from me and took it back to her and had her separate the checks. He says that she complained about me the whole time. Well, I for one will never eat here again, and based on some of the comments posted on our groups web page... neither will any of the others who were all insulted by this unbelievable lack of professionalism. She kept insisting that it was my fault because I wasn't clear to her about what I wanted and that it was too loud for her to hear. First of all, I can't convey what we need when she doesn't come to the table. And secondly I shouldn't have to make it clear that everyone wants refills and forks. I am a HUGE advocate of the hard-working. I worked as a server for 2 years. But this woman does not deserve a job. With all the people still searching for employment there is no excuse to not take at least some small amount of pride in the work that you do. She CLEARLY did not want to be there and we paid the price. So, sorry Frieberg's... you will not be seeing any of my business again... and likely not of any of those present that night.
08/13/2013
Great food and is fresh , you don't leave there hungry .. If your German you'll appreciate it even more ...
Details
Phone: (423) 928-4106
Address: 203 E Main St, Johnson City, TN 37604
Website: http://www.eatbrats.com
More Info
- Email Business
- Extra Phones
Phone: (423) 928-5651
Primary Phone: (423) 926-0742
Primary Phone: (423) 926-0774
- Payment method
- all major credit cards, cash, discover, amex, master card, visa
- Price Range
- $$
- Other Links
- Categories
- Other Information
Parking: Street
Wi-Fi: No
Bike Parking: Yes
Attire: Casual
Good For Groups: Yes
Good for Kids: Yes
Wheelchair Accessible: Yes
Take Out: Yes
Cuisines: Burgers, American, Sandwiches, Take Out, Hot Dogs, European, German, Continental, Pizza
Alcohol: Beer, Wine
Takes Reservations: No
Outdoor Seating: No
Price Range : Average
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