Beach TV Repair

Sept. 2010---I contacted Beach TV Repair to repair my samsung LCD TV. When I called I told them what was wrong with the TV, as I had already researched and diagnosed the problem. Beach TV Repair told me it would be $65.00 to do a diagnosis and that they would apply that cost to the repair. I had one question...if my TV requires a color wheel how much would the repair cost? She would not give me an estimate, stating that it could be anything and they will know better when they do the diagnosis. I repeated the fact about the color wheel and still nothing.



Long story short the tech arrives at the house and tells me its probably the color wheel and that it would cost about $400.00 to repair. I asked him why they couldn't give me that information over the phone and save me the $65.00 cost.



As a small business you should give your customers some sort of baseline to your overall cost, Beach TV knew the cost was going to be around $400.00 but insisted on the service call to make their money...BEWARE OF SHADING PRATICES.



Its not a matter of money...I even gave him a tip for his time...its a matter of principles...BEWARE OF BEACH TV AND THEIR PRATICES.

I was truly impressed with Beach TV Repair. I called them yesterday and they came right over later that day and repaired my Sony right on the spot at my house. I have never had this kind of service. The technician was very informative and knew exactly what the problem was when I called. Their prices were great and the service was outstanding.