Tina Glover - State Farm Insurance Agent

I cancelled with another agency and picked up State Farm insurance with the help of Courtney. She worked a Saturday so that my husband and I could both be there to sign the paperwork. She gave me her cell and was always willing to help and answer any of our questions (even outside of business hours)! Now it's time to prepare to transfer our coverage to another state, and she has done everything for me! All I had to do was confirm the transfer with the agent from the other state. I've been very happy with the service, professionalism, and friendliness with this office!

High recommend looking into other agents. Complete lack of communication. Failed to acknowledge me of $65 monthy payment increase. Now owing $340 more then I should and probably will not be refunded even though this is a failure on there part. Failed to inform me that my bank did not allow them to withdraw funds. Claims to have called and left messages telling me of these issues but none were received. This business is a disaster, totally useless and unable to preform there jobs in a professional manor. have had many issues with them in just 4 months. Please take it from a customer that has been failed by this this agent, get your coverage with any other agent.

Don't get a policy here. Go through another agent. The customer service is horrible even when speaking to the agent herself. Lack of follow through with changes. They won't accept responsibility for their actions either. They cost me $90 in overdraft fees because they drafted the incorrect account after I requested a banking change. Sadly, I called to make sure it was done and I was told not to worry. The change was made. The change was never made. Tina herself refused to reimburse me the $30 I requested for an error her employees caused. I wasn't even asking for the full $90.

State Farm has always been an excellent company. We have taken our policies with us everywhere we go, never had an issue with the agents. If you want even mediocre service, go elsewhere because the service here is horrible.