Networks by Design, Inc.

I brought two phones in for a vital court case involving my 7 month old son. Unfortunately it is life and death for him and I explained that to Kevin and Steve. I also mentioned that I know phones may not be their most profitable job so I would prefer to pay them whatever their ordinary margins are to make sure that they would be able to give me the same priority as everyone else. I was told 4 days... .. . 3 weeks later I finally got my phones back. They didn't extract all the information and instead chose to focus on one conversation (I did mention that one conversation via text was of particular importance but they were supposed to be getting everything). This particular conversation was not the one I asked for. Also during the 3 weeks, I would call and would be promised on at least a dozen occasions (not exaggerating) that someone would call me back, as they were busy, to update me on the job. No one ever would and I'd have to hunt down people by calling in constantly to get a response as to status. That response was always "the phones are hooked into the machine right now", "my guy isn't here", or "I've been swamped". I got the feeling I wasn't a cash cow for them and anything they could make more money on took priority. Several times I was told the people working on my job had left to work on some other job instead of focusing on mine and finishing it. Greed seams to be king. After everything was said and done, I asked Steve why it took so long and even after all that why the information they pulled wasn't what I filled into the paperwork they had me do when I first came in. The same information I had asked for on 2 other separate occasions (Kevin told me twice when I hunted them down that they were almost done pulling x,y, and z and I corrected him that it was the wrong conversation/number twice). Steve kept giving me excuses saying they were making progress or they can't pull everything. The truth is, I personally did a more thorough recovery on the phones when I got it back from them using free widely used software. The only thing they did do that I couldn't was pull one conversation in detail and it wasn't the right one. I know for a fact Steve (the owner) routinely lied to me. They did screw up. They did look for the wrong information and waste 3 weeks. And they did screw me over knowing how important this job was for my 7 month old and his life/safety. They did this by neglecting my job, lying, and by being greedy. I cannot say enough bad about these guys. I'm 31 and have been in the computer sector since I wrote my first line of code at 14. The audacity that these guys thought I wouldn't figure out what was up!