Baymont Inn & Suites

HORRIBLE! The Wyndham brand of hotels are a nice hotel chain.
However, please stay AWAY from this particular location, Baymont
Indianapolis East 2311 N. Shadeland Ave, Indianapolis In. This location has
the rudest desk staff I have ever seen. Brittney P. works the front desk and
has the nastiest attitude and is rude and unfriendly, she totally screwed up
my reservation from day one. Brandy B. is the general manager, she puts on
a smiley face but is also rude, I witnessed her yelling at a man in the
breakfast area. I do not know what the relationship was between her and
this man but she was very loud, rude and disrespectful to him. Claudia, who
also works the front desk is of absolutely NO help at all in resolving issues
with the hotel and none of them will give the name and contact info of the
owner so that you can air a complaint. They wouldn't even give me the
number to Wyndham Customer Care, I had to google it.
The so called "hot" breakfast they serve on the weekend is absolutely
horrible! You would be better off just walking across the yard to Bob Evans.
The hotel has a LOT of unfinished "renovation" cosmetic flaws, which make
the ENTIRE hotel and rooms look a MESS. The ice machine on the 4th
floor did not work. I should have checked the reviews online for this location
before I booked it because I would have seen all the bad reviews they have
and booked somewhere else.
Also please be aware that even tho the sign on the room door says check
out time is 12:00 NOON! (I'm sure by now they have probably changed it
after my dispute with them) it is actually 11:00 am and they will charge you
$50 if you stay past checkout time!! And they DO NOT CARE if the sign
was misleading! This staff is completely unforgiving, uncaring, unfriendly
and RUDE. They will do ANYTHING to charge you extra money! Read the
online reviews! Do yourself a favor and stay SOMEWHERE ELSE.