Broadway Ford

The staff have always been courteous and friendly. The staff also seem to genuinely want to help you. That is where the positive qualities end. The staff’s knowledge of their vehicle (at least the Focus) is deplorable. They have not been able to answer ANY of my questions. Their maintenance shop returns your car to you more damaged than when you left it. I brought it in for repairs, I received it back with grease all over the interior and the console all scratched up where they took it apart. The parts department tries to overcharge for parts. They tried to charge me $180 for floor mats that I looked up and ordered at fordparts.com for $90.

Update: The service department has tried to make up for their poor service by replacing the console (I would accept no less), giving my car a full detail and full tank of gas. I have not heard from the other departments. I am still disappointed that I had such poor service in the first place and that it took a bad review to get the service that customers deserve. If you do go to this dealership, make sure that you get the service that you expect. They will give it to you, but you may have to work for it.

broadway ford is an easy place to get truck parts, tyrell really helped me out.

Broadway Ford made our recent new truck purchase a great experience! Robert Locke was knowledgeable, helpful, and genuine. Great team - in fact they really made us feel like part of the family. I recommend them to all my friends and family. You can't go wrong with a Ford

Came here ready to buy a car. Found one I liked they wanted 36,800 I offered 34000. The sales man went back to talk to the manager and he blatantly laughed out loud for everyone to hear and said "tell him bye bye". They could have at the least negotiated with me it was rude and unprofessional. I have enough in the bank to buy any vehicle on their lot but I'll definitely be taking my money elsewhere.

I called service for help and questions, spoke to Tim in service he was so helpful, I will take my car to Broadway Ford when I am ready to get the work done on my car, thank you Tim and Broadway Ford for hiring great people!

I took my car to the Broadway Ford collision repair shop after my front passenger and my rear passenger door got vandalized. I was able to get my car fixed quickly and easily. Robert Wadsworth helped me out and made the process really easy and understandable. He assured me my car would be back to normal by the time I got it back. He was able to loan me a car while mine was being worked on. It only took 5 days to be fixed and when I got it back I was astonished at how well it looked. I couldn't even tell that my car had been broken into. The doors worked great and so did the windows.I was pleased to see that all the seals were really tight and tucked nicely. My car actually rides quieter than it did before. Without a doubt in my mind I will be going back again for any of my auto body repairs. They treated me like a real person and were very sympathetic, unlike many other auto shops in Idaho Falls.

I was fixing my steering column on my 97' F250 and needed a few parts. I got a diagram off the Mitchell website and came into Broadway Ford. They didn't stock one of the parts I needed but Tyrel helped me find them out of Salt Lake for the next day so I could get my vehicle running in short order. I appreciate him taking the time to locate the parts rather than the 3 working days it would have taken to come from Tennessee.

We were pretty upset and distressed when we lost the keys to our 1995 Ford. We were in town for the day from Jackson and had been out at lunch at Olive Garden so Broadway Ford was just a short walk away. When we came into the dealership we were informed that Ford only provided access to the key codes for ten years prior and 1995 wasn't available anymore. We had looked everywhere for our keys inside the restaurant and out, but couldn't find them anywhere. Tyrel in the parts department was a polite young man and I'm sure he could tell that we were upset. He offered to get us in touch with a locksmith to cut the key from our door cylinder. He sold us the correct keys that the locksmith would need and set up the appointment within half an hour. We were so grateful for the help that he provided for us the keys and basically everything he did to make sure we were taken care of. That's true customer service!

Broadway Ford has a very professional feel with a friendly atmosphere. I was having troubles with my car and went into the the dealership to see if I could get some help programming a lock/unlock remote for my taurus I had recently bought online. Terrell was very friendly and offered to do it for me for free. He was very polite and the whole process took about 2 mintues. Thanks for your kindness and good attitude!

I have been into the service and body shops at broadway ford on multiple occasions with multiple cars and have ALWAYS had the best experience..Robert recently fixed my car and did an outstanding job as well as making it very convenient for my schedule and getting transportation figured out so I could drop my car off. great experience. I always recommend these guys for your cars kservice needs, they go out of their way to do what's the best for you.

Go to Gary Butcher. He did everything he could to make sure that I was comfortable and that my families needs were met in purchasing a new car. He was not pushy and respected my time limits too.

Tyrel was a great help at Broadway ford. Thanks!

Broadway Ford is the place to go for Ford parts. The staff members there are friendly and helpful. Tyrel, who helped me, was especially professional and polite. He got me the glass for my rear-view mirror and even gave me a call when it arrived! I really appreciate the type of service I recieved!

When I went into Broadway Ford I was very pleased. The prompt service at the parts counter was very professional. Tyrel helped me find the all-weather floor matts I needed and got them ordered. When the parts arrived he even helped me install them in my truck. Much thanks to Tyrel and the friendly atmosphere at Broaday Ford. I'll definitely be back!

Tyrel in parts @ broadway ford was a great help to me when I went to get parts there. Easy as cake.

Great service! Great people! Ray and Randy were wonderful to work with. I would recommend this dealership to all!

thanks Nick Burgess for selling me a new 2012 Power stroke. Very Friendly people at Broadway Ford.

RAY CORONA.....Great guy...very polite. Best buying experience I have had purchasing a new vehicle. Keep up the good work.

Tim Leverton found the car that I wanted and said he would give me a smokin' deal. He didi?

Our sales person Dillon was very knowledgeable, professional and friendly. Very informative with vehicle features and details; my husband and I were very comfortable asking questions and feel Dillon provided outstanding customer service.

Although there was a misunderstanding a few days after we purchased our vehicle, Broadway Ford has been working with us to resolve the situation. My husband and I have purchased many vehicles over the years and I must say… Broadway Ford has been one of the most helpful. Again, great customer service, thanks Dillon. I rate our overall experience 4 stars…