Bob Goertz Auto repair

Goertz Auto is always the auto repair shop I recommend to everyone. Bob and crew have taken care of my vehicles for over ten years, and have done an excellent job! I take my vehicles in for service, and they have also replaced a transmission in one of my Explorers. I would not go anywhere else!

Poor quality service, bad recommendations, horrible customer service. My car broke down so I had it towed to Goertz because it was close to my gf's house. The car needed major engine work. After the repair, while going to pick up my kids for visitation, the car broke down. I had to get it towed back to Goertz, losing several hours of time with my kids. They had not re-installed something properly, but the gave no apology. Later I found out that they had not repaired the windshield washer line they cut during the previous repair. Later I had an overheating problem and I should not have taken it back, but I did. They said the water pump needed replacing but also recommended as preventive maintenance to change the timing chain and "related parts" for $1500, but I couldn't afford that. After they put the engine back together, they informed me that a small part that tends to fail after wp replacement did and charged me several hundred to repair it. If they would have told me this part tended to fail and recommended having it replaced only, I would have and would not have had to pay the $300 additional. They should have paid it considering the more than 5 thousand dollars I and the extended warranty company gave them.

Very honest and fair shop. I recommed this shop to anyone needing non warrenty work on their cars and trucks