Border Limousine Svc

What an awful experience!! I've had two separate occasions that I used Border Limo and both were fiascos. The primary reason that I used them in the first place was because they were offering a Groupon special for $149, which I thought was fair for a trip to and from Boston Logan airport. I'm not a big traveler, so I asked them (the so called experts) to recommend when I should leave for an 8:30 flight and they said 6:00 would give us enough time. The driver was so slow and left two car lengths between us and the car in front, he proceeded to lecture me about safe driving while we're in traffic and going to miss our flight. We missed our flight and had to wait five hours for the next one. Ok, lesson learned leave earlier. Fast forward six months and I'm going to give them another chance to win back the business because they are willing to upgrade me to a limo for spring break with the family at the Groupon rate. Trip down was amazing, nice stretch limo, stopped at DD for coffee and bagels, awesome driver, plenty of time to get to airport. Had an amazing time at Puerto Rico and was coming back expecting to be picked up by a limo. No, they sent some piece of crap scratched up van that smelled like someone died in it. It was dirty and had uncomfortable cloth seats. The driver was nice enough and very apologetic. However, when I called the dispatcher Theresa she wasn't so understanding and said very matter of factly that they don't send limos outbound from Logan. Well, no one ever told me!! When I explained how gross the van was, she didn't seem to care much and when I asked what they were going to do about it, she said that Vicki the office manager would have to make that decision, but she was out of the office for a week and she would have her call me back. Did I ever get a call back? No, I had to call back and reiterate the whole story to Vicki. Vicki is very cold and told me that their cars are services regularly. When I asked what she could do to make this right (i.e., refund 1/2 the money), she said the owner would have to make that decision. I said forget it, I'm done with your company. No wonder they have to use Groupons to get people's business. Don't waste your time; use a quality operation like Grace.

If I could rate this a -5 I would!The office was very nice when we called to book a limo for a Bachelorette Party. Our driver, Mike, showed up on time & we went to Jacques to see the Drag Queen Show. After trying to call Mike about 4 times because our bachelorette wanted to get something from the limo, I turn around to see Mike; our limo driver, the person we're paying to make sure we get around safe,is sitting at the bar enjoying a bottle of Budweiser (very unprofessional!). Spoke to him & he gave me a long story about how he knows the bartenders at Jacques since he brings Bachelorette parties there all the time & he was only having 1 drink. Great, but we hired a limo so the Bachelorette Party could have a few drinks & have a fun night out. After we leave the Show we decided to go to Faneuil Hall. I look the front window, only to see that we were driving into oncoming traffic! Mike took a wrong turn, did a 10 point turn & drove over a curb so everyone spilled their drinks on themselves & got us to Faneuil Hall "safely" (I hope whomever's reading this can realize that last comment was sarcasm). We get to Faneuil Hall & I guess Mike was very tired because he wouldn't even get out to open the door for us & the same when we returned to the limo when we were finished. We did get home safe, but I wouldn't recommend Border Limo.