Cinemark Theatres Huber Heights 16

May 28, 2021 emailed to Cinemark management
In theater quality of service report

Dealing with your theater was once again an unpleasant experience. The last time I was here your concession stand service was pathetic and when I mentioned that occasion I got a form email excuse for the poor service. We went to see a 7:00 movie last night. We got only promo commercials starting at 6:45. After the promos we were left in the dark with no light and no sound. At 7:17 PM I went up to the concession stand and reported there was no movie at theater 11. I went back and waited. A woman came by eventually and said there was projection problems and just stand-by. We never received another update and at 7:43 PM I gave up and my group left. I went to the desk and said I wanted a refund since they were not going to show a movie. I got my refund and was told I could stay and watch another movie but for that evening only. Since all other movies had started that meant waiting until 9 or 9:30 PM as a makeup. We left and won't be back.

Nice employees. Good prices. expensive food. the last review looks like a suicide letter to me. or someones will lol.

that i love you very much! I know sometimes i dont act like i do and im very sorry that i dont show it so forgive me!! your on of the best people in the world that i will ever meet i could never do the things i have done wit out you!! I LOVE YOU SOOOO DAM MUCH! And when i die plz make sujre everythin i want is there no body starts fightn and stuff lik dat plzzz