Reviews
05/02/2014
Provided by SuperpagesNO good fish and shrimp to salty To expensive for the bad food
01/20/2014
I am typically a very easy person to please but this please is out of their mind thinking they're going to survive with the horrible customer service and uneducated staff they have.
The place is nice but small. All of their entrees are $15 and up. Drinks are over priced. You're better off going down the street to MAMBOS
As soon as I walked into this please, i was not greeted by anyone nor had any idea were the hostess stand was. There is no work flow or plan to help customers walking in at this place or make them feel welcome. And they weren't even busy. there was probably 3 tables with people in them.
Once sat down at our very uncomfortable booth our VERY underage waitress came to assist us. Destiny or Desire or something like that. We ordered a michelada which was mediocre at best. My wife asked a question about the Margs and Daq's if they were strong at all. The waitress said " I don't know but I dint think so." Odd, answer but moving on. So she just ordered a margarita. You'd think at a Mexican seafood restaurant that the marg machine would be maintained, considering its a brand new location. Nothing. Only on the rocks margs. Disappointed, she ordered a mojito, " We don't have mint leafs." said Desire, looking completely unsympathetic and unwilling to please. So we ask the uneducated waitress about a blue drink in the menu her reply was " I don't know what it is." This was obviously her first job because she had no common sense in customer service of the restaurant business and how to take care of the people that will potentially put money in your pocket that night.. She was unhelpful in even trying to assist us and had absolutely no idea was was on the menu. We ask for a minute then to study the menu which was obvious Destiny had not even looked at.
That's when the red flag came up. A little too late.
During our visit our chips were replaced once, upon request. When she brought them she didnt even bother to take the empty try. I had to call for her before walking away to fill our empty salsa. It's like... really? Its' common sense! Chips and salsa! and take the empties before you go run to the back and text your little boyfriend again!
We end up ordering a $8-$9 Daiquiri. When it got to us it was basically a strawberry smoothie. If I'm going to pay for $8-$9 for an alcoholic drink I want to make sure it tastes like an alcoholic drink. Our young waitress didn't return for a while to I asked another waitress walking by to grab her for us. She looked at me confused and annoyed when I called for her, politely "ma'am". A man comes to our table and says " i heard you needed your waitress" I replied, " This drink is awful, I would like to replace it with a long island ice tea please" He replies back trying to tell me he is going to taste my drink and see whats wrong with it and tell me that the bartender isn't making the drinks right and that he used too much sweet and sour yada yada. I quickly shut him up and told me "I JUST want a long island ice tea, thanks." He stormed off and at that point I was done with the whole place. I put a 5 down for my michelada and walked out of there. As I head to the door, the same man looks at me and says " Thanks for coming!" Never trying to ask me if there was a problem or if there was something he could do to help me. I will never return to this please and will most definitely tell everyone i know and every social media site how HORRIBLE and unprofessional this place is. I hope they go out of business just like every other restaurant that has ever been at that location has. They will not get a cent from me or my people at any of their Mexican restaurants or tire shops.
01/09/2014
Staff was great and friendly manager se porto como todo un caballero y el musico hace el ambiente muy agradable aún que tengo que decir que me quede con las ganas de mi huachinango
ATTENTAMENTE EL GORDO
Details
Phone: (281) 469-2352
Address: 10865 Jones Rd, Houston, TX 77065
More Info
- Extra Phones
Phone: (827) 469-2352
- Payment method
- all major credit cards, discover, mastercard, amex, visa
- Price Range
- $$
- Location
- Steeplechase Shopping Ctr
- Categories
- Other Information
Parking: Lot, Free
Wi-Fi: No
Bike Parking: Yes
Attire: Casual
Wheelchair Accessible: Yes
Alcohol: Beer, Wine
Takes Reservations: Yes
Outdoor Seating: Yes
Price Range : Average
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