Aldine Animal Hospital

I started going to this animal hospital in the summer of 2016 when my dog had a seizure. Since then I have used this place with no issue UNTIL LAST WEEK. Earlier this summer my brother and I boarded our dogs and there was no issue. In July I went to go and pick up their flea meds and made the appointment for them to be board in late August. I was told there would be no issue, as we have boarded them there together before. A few weeks later, my brother called to confirm the boarding appointment and there was no mention of a deposit. [We have NEVER paid a deposit for boarding before, one was never mentioned]. Last Monday 8/20/18 the day before they were to be boarded I received a missed call from the them and called them back to RECONFIRM the appointment for 8/21/18/-8/26/18. N one mentioned a deposit. They just wanted to make sure they were still being boarded. Dropped them off and FILLED OUT paperwork and no one mentioned a deposit. We were there at least 15 minutes checking them in. We get a call as we are about to board our international flight demanding a deposit!!!!! Claiming they never told us over the phone because they don't discuss deposits over the phone, so why did they call me if they weren't going to discuss anything. Besides that I have received the AMOUNT OF THE TOTAL BILL OVER THE PHONE BEFORE. My brother goes to pick the dogs up this morning, he was chastised about my dog ALL OF A SUDDEN being cage aggressive and I need to leave a leash, which I did. It wasn't until he was in the car driving the he noticed HIS dog has a large scratch on his nose and NO ONE at the VET mentioned it. I will never use this place again. I suggest you dont either. The Doctor needs to do through checks on his employees as they are the face and agents of his brand. I will attach the picture of the scar when i see it

I have worked for a boarding facility for the past 2 1/2 years and when our name changed we started using this clinic. Dr. Briles is such a wonderful man. He showed up at my facility at 10:30pm to help one of my dearest clients. He could of sent a tech but no, he came right over. He has always been there for us and he even takes car of our personal babies. We are all so very blessed he is in the dog world. Thank you Dr. Briles for all you hard work in the community and I hope your doing well.

I should of wrote this months and months ago bc I believe in you and your clinic!

Thank you

Randa

I am currently the new owner of Aldine Animal Hospital.

The entire staff is very friendy, and LadyBug loves going there! They treat her as if she was one of there own. They also have great rates for boarding.

The staff here is great and very caring about family pets. The prices are very good compare to other clinics in north houston.