Horn Lake Animal Hospital

My beloved Rosie, a dog I rescued from death row at Miami Dade pound, whom I've had for 5 years, making her about 7y.o. My family just moved to Olive Branch, we had been here three weeks. I had no repertoire with a vet yet. It was a holiday weekend in May. My dog was attacked overnight. I brought her there. They wanted to remove her leg. The vet said if it were his dog he could try and save leg....why not mine, was it bc he would get 12-1300 dollars to remove her leg? After surgery she wasn't doing well, I looked at her and said "where is the drain tube?" Vet said,. "it's in a bad place, so I didn't put one in". Them he sent me to go get her heavy pain patch meds, bc she wasn't doing well....why wasn't this done before hand? Needles to say my dog died of SEPSIS. Because he closed the wound with no place for infection to drain out!!! So my beloved doggie died, and they left me with a huge vet bill. I felt extremely taken advantage of in my time of need and desperation to help my pet. They didn't even lessen the bill, I should not have paid them, but again I was at a time of loss, and having just moved here, I couldn't even process that my dog was dead now!!!!

I was surprised to know that Dr. Davis and Dr. Mobley weren’t there anymore. However, I was even more surprised to learn that I had not been told all of the cost associated with spaying my dog. When I made my appointment I was under the impression the cost would be under 150 dollars, but much to my surprise when I arrived to pick her up it was over 300 dollars. I suggest you guys tell your clients all cost that could be associated. I understand having worked at a vet myself that you don’t always know everything, but it’s pretty dishonest to basically double the cost. My dog was also given meds which I was not made aware of after her surgery they wanted to charge me for. Please understand in my job I quote prices for services daily that can not all be predicted, but as a rule I make it aware certain things may be need so my consumer can be prepared if the need arises.

They are quick to attend, the staff is friendly and the doctors are caring in special doc Kristie. She was great and took care of my babies. Highly recommend

I regret that I haven't written this review alot sooner. It has been a while since I needed them in an emergency. My 12 year old Border Collie was dying. I didn't want to believe it, so I headed to Horn Lake on a Sunday hoping there would be some help there. She died in the car on the way. I was falling apart when I arrived. They were so kind to me. The vet took time to talk to me and explain what she thought might have happened, as my dog was fine the day before. I really appreciated the kindness shown to me. They took her body from my car and draped her with utmost respect. I'll never forget them for the way they handled me. I would highly recommend them.

My 14 yr old minpin suffered with a brain tumor for almost a year. I knew his time would be up soon and 3 weeks ago the inevitable happened. His meds were no longer working and he was having multiple seizures. I took him to the Emergency clinic in the morning and Jinx was given valium and more phenobarbitol. He was stable so I took him to my vet to be checked and then we went home. Around 5:00 the valium apparently wore off and he was seizuring again. I knew it was time. The entire euthanasia experience was probably one of the worst experiences I have ever had. I was told I could hold him but I had to hold him the "right" way. Im not stupid, just tell me what your "right" way is. Then Dr Davis proceeded to put the shot in his leg and he screamed out in pain. I then started screaming to take it out! I have spent a year of my life trying to ensure the dog I love is happy, comfortable and as pain free as possible. And the last few moments of his life was terrible for him! Dr Davis's assistant said rudely "well, he did the same thing this morning!" Well, I think if you knew that, you should have offered up some type of solution. Finally Dr Davis suggested a valium shot to relax him first. And then my baby was gone. This still haunts 3 weeks later and Im writing this hoping that maybe someone at the Emergency Clinic might offer up this suggestion before they put animals down. Make it easier for the animal and the owners. Im so sorry Jinx.

We've had 4 Rottweilers, 3 from puppy-hood and 1 from about 4 years old. We've been extremely happy with the service and professionalism of the vets and

support staff. One of our pets had to be put down a few months ago due to his body simply wearing

down due to old age. He lived a

very healthy and happy life for

over 12 years, which is quite old

for the breed. When we had to make the difficult but necessary decision to have him euthanized, they reassured us that we were doing what was best for our fur baby. Afterwards, we received a letter of sympathy signed by all the vets which again gave us comfort in knowing we made the right decision. Our newest addition to the family is a Rottweiler mix we adopted from Memphis Animal Service is also having her needs taken care of by the awesome vets and staff. I know we'll continue using Horn Lake Animal Hospital for all our current and future pets.

How I wish I'd read reviews before taking our dog there. I tried to reason with myself there was no way they let him die, but I'm convinced now that they did. The first day I took him in, they kept him overnight and sent him home the next morning drugged up saying nothing was wrong but anxiety. When he threw up blood that afternoon, we took him back and left him there on "supportive care" waiting for a call to update us on if surgery would be necessary, but instead woke up the next morning to a call that he was dead. I'd called to check in the night before, was told by a rude tech that there was no change. I trusted so blindly that they'd take care of him and call us if something was really wrong. I tried to give these people the benefit of the doubt, but now I know the truth. Stay away, only heartbreak here.

Stay away. They will kill your pet. Plus they are rude and insensitive. Got a call about the bill and by the way your dog died last night. If I could give a zero I would give them that.

Took my puppy in lastnight after midnight ! He was positive for parvovirus paid 300.00 still 100.00 short told the vet to start treatment I would go to the ATM while my husband remained at the clinic with the puppy! She refused to start the treatment until I came back with the money, when I returned it was to late he had passed! I am very upset with this place and the very RUDE vet on call thanks to her my dog is dead! He might not made it anyway but if she had gone ahead and started the treatment he might have had a chance! I've always done business with this clinic for over 10 years with all my dogs and never have I been treated like I was lastnight! I will never use this place again or refer them to anyone again!

I have had many animals over the years and I have never found an animal clinic with more compassionate, caring people. I once had a vet tell to put a dog down because he had diabetes. I went to HLAH for a second opinion and they helped me get my precious pet on insulin and showed me how to give him shots, test his blood sugar and how to adjust his insulin based on his levels. I was able to have have 7 more fantastic years with him. And when his quality of life was compromised, they were the first to tell me it was time to let him go for his sake. I will NEVER trust my animals to anyone else!!! Thank you Dr. Davis and the entire staff!!!

I have had a cat and a dog-one with FIP and one 17 year old dog who went over The

Rainbow Bridge this morning.. HLAH are compassionate and understanding.

The experience was equally positive when we had a rescue dog who

has joined our family spayed there.

Tomorrow I am taking in my 100 pound Ebenezer for his annuals

We have had to take two of our dogs here for emergency situations. One of them has had to have serious reconstructive surgery due to a dog attack. The doctors and staff have gone above and beyond anything we could expect. They have been so professional and kind and treat our pets like they were their own. The costs have actually been less than what we were expecting and the fact that they are 24 hours makes you feel a little more secure knowing they aren't being left alone at night. I would highly reccoment them to anyone. Thanks so much for all that you do!

I love everyone there. I have been taking my animals there fore several years now. One of my dog actually has seizures. And the staff is very alert and attentive do to this. But I would never wait for my pet to have 6 seizures to get him help.

While this facility does have state-of-the art equipment and seems knowledgeable, I would like to caution people not to have a false sense of security that this is truly an emergency animal clinic. We had our dog there on two different occaisions for seizures. We were told the second time to keep a log of the length and frequency of the seizures and unless she had five in a 24-hour period it was not necessary to bring her in. Our dog had 6 seizures in less than 12-hours so we figured it was time to take her in. When we got to Horn Lake Animal Hospital, the "Open" sige was lit, we were within the posted hours on the door (after all this is a 24-hour emergency faciility, right) and there was not another car in the lot leading us to believe we could get service. However, we were told they were in an emergency surgery and we could not be seen. We were not invited to wait, told they would attempt to see us as soon as possible or anything of that nature. Instead we were told we could have the number for the Summer Ave location. My issue is not the the dog died--she was relatively old and we knew there was a possibility of her not surviving the seizures. My problem is when a business falsely advertises a services that they are obviously not able to provide. Pets are important and we certainly loved our dog. I guess I should take some comfort in the fact that this facility does not treat humans.

I have 2 labs. The oldest had heart worms and needed to be treated a.s.a.p. The vets as well as the staff were excellent and professional explaining everything in detail to where I could understand the process. I have been to other vet clinics in the area and the "vet to owner" relationship isn't as personal or as helpful. If you're looking for a fantastic group, HLAH reigns supreme!