Performance Landscapes

I am a member of the Koko Villas HOA and Performance Landscape is contracted by the association to perform the gardening services to the front of the residences. Performance Landscape (PL) performs their services once a week and includes mowing, hedge trimming and cleanup. On Tuesday, July 18, 2015, PL gardeners were trimming the front hedges of the residences. While trimming my hedges the worker cut my water hose that was on the ground, behind the hedges. I believe that this was unintentional but the worker had to know the hose was in the trimming shears. The worker made no attempt to notify me and went on with his work. I found out about the slice when I turned the water on a short time later. The workers were still on the job and I approached them to inform them of the damages. After the three workers were done pointing fingers at one another, one worker viewed the hose and agreed that the damage was consistent to being cut with shears. He said that he would notify his supervisor and the the supervisor would contact me. After several days, no one made an attempt to contact me. I know that the damaged hose is a minor incident, but the companies blatant disregard for customer service was concerning. It is apparent that they do not care if their clients are satisfied. I was forced to contact my representative for the HOA and he informed me that he contacted the owner, Matt, and informed him of the incident. Matt was supposed to replace the hose, but as of eight days later, no hose or any contact from Matt. I question this companies integrity and mission statement for customer service. Also their gardening service is mediocre at best.