Gold's Gym Hollywood

Poor customer service. Today July 4, 2021, I wanted to buy an smootie at the juice bar, and the guys told me it was closed because it was 15 minutes to closing time, and I think it is understable, but when I picked up a gatorade, they refused to sell it to me, saying that the register was also closed! Either they are lazy that they stopped working before closing or the coorparation told them to stop service before closing time? Sad

When me and my boyfriend wanted to try the "free 7days trial" we were told we can cancel it anytime if after 7days we decided not to keep it. So due to busy schedule we cancel the membership, and Henry (the guy i did the paper work with) said he's going to put our membership on hold for three months and when we're more comfortable with our schedule we can always call back in August to let them know if i want to continue or not, we can cancel anytime without any obligation. I thought that was a good plan. Later i found out im being charged $7 a month for every month my membership s on hold. I didn't care it was only $7. Then in beginning of July my back statement said i was being charged by Gold's Gym and so did my boyfriend's. We tried to call and speak to Henry but the receptionist kept saying we have to come in for that. I was disappointed in them for false information and trust with my credit card, and that is the main reason of me really wanted to cancel at this point. So we went to the gym to cancel the membership and Henry didn't know what to do the manager just told him to put us on the 30 days notice so we won't get charged. And so i let the charge of July go through, didn't want to argue with them since i can't get the money back anyways. So thought everything was settled and before leaving we asked them " So we're not going to be charged anymore after this month?" and we were told NO. Now this month is August my bank statement said me and my boyfriend are being charged again. I called them and all the manager said was i cant tell who's telling the truth who's not, i can only according to paper work, and here it says your last due date is 08/01. WHAT THE EFF is that ?? This is the reason why i would NEVER come back to ANY of their gyms, and would make sure everyone i know who wants to go to the gym hear this story. And after all what i hate the most about this place is their way of telling us about the membership, the way they work, their communication with their clients. I dont know what to call these people, liars, not honest enough, or not trustworthy ????? But if you think you're getting som type of deal, discount, or anything sounds good to your ears, IT'S NOT !!! Double check, triple check, Please for your own good. I am a victim and this is a true story of my first GG's experience and i am above PISSED !!!

I was a member for over 7 years until they violated my renewal terms and tried to get me to pay a much higher renewal rate. I complained the the General Manager, but he did nothing. Rather than take them to small claims court, I just moved to another gym in the same part of Hollywood.