ventrite appliance repair llc

Do Not Use this company!. I have a new appliance that stopped working. I called Firdgedaire and per the warranty they set this company up for a repair visit. They never showed up. They claimed they called and I didn't answer. They lied. I took off work for this and the told me tough luck. The women dispatcher was extremely rude.

Terrible.... The women who answers the phone (Denise) does not understand customer service. I scheduled a Frig repair between 10 -12. They canceled the appointment because we didn't answer the phone when the repair man called to say he was on the way. My wife called them back and they informed us the appointment was canceled because we missed the call. So, because she called you back after she got out of the shower you cancel an appointment!!!! Then Denise hung up on my wife. Terrible company!!!!

HAHA Ventrite? That place! How are they still in business? This site wouldn't let me give them ZERO stars. Just a scam company. Wasted 3 weeks of my time and a month with no fridge! They recieved my part to fix my Fridge on Aug.1 after being diagnosed by the repairman who I thought was pretty knowlegable. Then the fun began. They didnt even call right away to schedule an appointment. When they gave me a day I couldn't be around they said the rest of the week was booked and she would call if there was a cancellation. Apparently she called me on that friday to say they had an opening. I had missed the call. They undeniably have the worst secretary. She never left a message so I was unaware. When I called on Monday to see when they could come she told me that they could have came Friday. Of course I was patient as I am not a pushy person, to my own fault, and so I ask, when can he make it here? She said they were booked all week and Monday 8-12 was the next opening. I sarcastically laughed in my head but said ok since it was my fridge and I really need it fixed. That monday comes no show no call. I call at 1pm, Lunch time I guess. So called back at 2 to say no one showed she actually apologized and said he had 2 more stops that day and would call me to let me know when he was coming. No call no show. I call the next day she is surprised to hear that. So she is either the most idiotic person I have dealt with or just doing this for sh*ts and giggles. I would say both. So since I REALLY need my fridge I ask when can he come. Oh we are booked all week, Monday 8 -12 is the next opening. So I laughed and said Is he really gonna show this time? She said yes I promise. As you can figure out today Monday no call no show. I call and say he didn't call or show she says the service contract took my part back on Friday, HAHA. Were you gonna call and let me know I say. She says no they were suppose to HAHA! I told her how great it was doing business with her. So my new task begins.

HORRIBLE The woman who answers the phone is so rude and unprofessional. I had 2 apt and they never came . My dishwasher still isn't fixed I asked for another Company to help me. I would never buy another Bosh Dishwasher from Best Buy or Geek Squad extended warranty..

Zero starts. Go with another company. The person answering the phones IS extremely rude and stated that the appliance would be diagnosed and repaired for a fee of $125 (diagnosis and labor only) plus the cost of parts. The incompetent technician did not bother to diagnose the appliance and began replacing parts (seemingly at random), which they made me pay for. The parts they replaced did not fix the appliance, and they wanted to charge additional $$ to continue working on the appliance. It took over a month for me to be reimbursed by them for the incorrect part that they initially ordered. We went with the company because they were factory authorized, not sure how this happened since every review online for them is bad. Wish I researched them myself rather than taking the manufacturers suggestion to use them.