Voelker Robert A Inc

My grandparents had a water softener installed for them in December 2012 by Mr. Voelker. Recently, they had their water independently tested at a local Home Depot and were concerned regarding certain levels of iron that were found. I called Mr. Voelker's office to inquire as to what could be done and whether he could come and check out what might be wrong with unit he installed. His wife answered the phone and told me she would call me back that day with his availability. After not hearing anything for a day, I called back again, and she said Mr. Voelker would come and inspect the unit that day, which he did. I brushed off her lack of response for a day.



Today I received a call from Mr. Voelker's irate, incredibly rude, highly-unprofessional wife stating that there was nothing wrong with the softener, that my grandparents had someone come to their home and 'messed with the unit' (which they most certainly hadn't....) and that she demanded payment for her husband's trip to my grandparents' house. There had been no mentioned in my calls with her that her husband coming to inspect a unit HE had installed and GUARANTEED would cost my grandparents $100+. She rudely blurted out that 'of course she had mentioned a service charge', told me she would send the bill to collections, and hung up on me mid-sentence. Quite possible the most rude, unprofessional 'business woman' I've encountered.



Rarely do I write negative reviews. In this case, being screamed at, interrupted and spoken to in a matter fitting only of the most unprofessional organizations fully justifies this 1-star review. I'd rate it a zero, if I could.

They took a part from my gas fire to get a replacement part. It took over 5 months, many phonecalls (telling me someone would call back) and a visit to their office for them to tell me that they could not get the part. Mind you in these 5 months I did not have a working gas fire, they did not care and even threatened my when I left!





Would never use them again until they undergo some customer servive training and take some responsibility for their actions.