Mungenas Hyundai

I purchased a 2012 Hyundai Sonata Hybrid from Mungenast Hyundai on 12-28-12. When I was at the dealership I asked repeatedly about the reviews of subpar mpg and was told there was no problem with the advertised mpg. When this car was brought around, I noticed there was a jumper cable set up next to the battery. When I inquired, I was told that they only had the car for a couple months, but cold drained the battery. When I inquired about the 500+ miles this 'new' car had on it I was told it was from test drives. After getting home, I discovered numerous discrepancies with the free trial dates for Blue Link and XM radio. Upon investigation I was told that the vehicle was previously SOLD in September, taken home, and was returned weeks later. I inquired about the low mpg I was experiencing several more times during my first week. When I filled up my gas tank for the first time on 1-6-13, I showed an average mpg of 27.74. Obviously this is FAR from the advertised 37 combined mpg. That night I discovered that on November 2, 2012 Hyundai was informed by the EPA that their advertised MPG estimates were wrong and that they were required to change the window stickers on all effected cars. Hyundai America sent emails and internal documents to their dealerships telling them to comply with the EPA's instructions. I also received my final loan/registration paperwork which stated my car was delivered to the dealer in June 2012.


So, I have found out that: 1) The dealer failed to uphold Hyundai America and the EPA's mandate for changing the window sticker on Nov 2, 2012. 2) The dealership lied to me about the 500 miles. 3) The dealership failed to disclose that the vehicle was previously sold and returned. Therefore, the vehicle was not brand new as was told to me, but was an 'Unwind' Vehicle. 4) The car was on the lot far longer than was disclosed which will contribute to part degradation, excessive wear/friction, and premature failure. This is especially likely if it had been in a salt water environment like being shipped across the Ocean from Korea.


When I made the dealership aware that I discovered their lies/fraud they told me that instead of considering any of my requested settlements that they were going to cancel the sale and give my trade back. They emailed me again the following day trying to set up a time to exchange cars. This was almost two weeks after I purchased the car and the transaction was already completed. There was no way that the dealer could one-sidedly cancel the sale. This was yet another attempted illegal trick on their behalf. I presume the dealership realized their illegal activities because they immediately sent it to their internal lawyer. I have since been given regular doses of lies and treated like an idiot. The dealership admits to not changing the stickers and selling the car, yet denies doing anything wrong.

I started a BBB complaint in early January. The dealership failed to respond to the BBB’s notices for over a month. When they did finally reply, they refused to disclose any information. Both actions are a direct violation of the BBB’s bylaws.

I do not recommend this dealership to do their illegal activities, unethical business practices, and horrible customer service.

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