Best Buy

I ordered a few items for Christmas online for in store pickup. I went to the store and a young man was somewhat courteous and the young girl with him was rude and whispering. She left me feeling like I was a bother to her for even standing there. I asked her and the young man a few questions about other products and they pointed me to the appropriate places. I was a little disappointed that I had charged several hundreds of dollars of items, had interest in buying even more items and yet neither of them could come out from behind the counter. so I went over to the area of customer service and returns where not one of five employees even looked at me as I stood waiting to be addressed for help. I finally looked at a young girl and asked for help. "Yeah" with an attitude was the only word she knew.

A few days later, my laptop screen stopped working. I called Geek Squad and Geek Squad at Best Buy and they both told me they could repair it "same day" and in a few hours. I had just been in a car accident and should not have been carrying something so heavy in a computer bag but I just figured since it would be done in a few hours, my boyfriend could pick it up later or the next day. Well.... I was told in the store that they would have to send it out. I told them I didn't want it sent out to an office and if I had been originally told that, that I would have just sent to HP. So I had to carry out my laptop in pain. I told them about my pain and no one even offered to help me.



Every time I have been to this store, it's always the same. The employees don't care about their jobs or their customers. Nothing but attitude. I'd rather pay the salaries to and higher prices of Mom and Pop stores than support poorly managed establishments like this one.

I purchased two Toshiba laptop computer systems from Best Buy on 11/23/2008. After getting home I noticed on my receipt there were 2 charges for "computer optimizations" at $39.99 each. I returned to the Best Buy location on 11/25/2008 and asked if these charged can be removed because I didn’t ask for this service and I was not informed of this at the time of sale. They called over the young sales rep who I worked with on Sunday and asked if I was told and he said "yes and I explained to him what it entails.” which is a lie. After returning home I contacted Best Buy's customer service department and spoke to Karen. She took down my concerns and put me on hold to contact the store for their input. After paging the store manager for about 20 minutes she returned and said the manager will not remove these charges and no refund will be issued. I insisted that the manager’s decision was not good enough and I would like to speak to her myself. After another 20 minutes of paging the manager she got on the line and stated that I will not be refunded and if I choose to return them I was subject to a %15 restocking fee. I informed her that the sales rep didn’t tell me about these charges and he was a liar. I continued to explain that on top of all this one of the laptops was not recognizing the CDROM drive. She said that when they perform their optimization that the CDROM drive is used, implying that I was lying. So after about 10 minutes of going back and forth with her about a refund, and exchange or anything else that could be done the answer was still no. I told her that I would have to go over her head about this matter and was hung up on. So here I sit with 1 broken laptop, $80 for services that weren’t performed (because as she said, it couldn’t be done without a working CDROM drive.) and a very discourteous and unprofessional manager allowed to treat me so poorly.

a huge selection,friendly helpful staff.