Morello's Restaurant & Catering

Let me just say WOW!!! This place is hands down amazing from the service to the food we just moved here and let me tell you hands down the best place we have been. Will definitely be back.. good prices too..

Ate there tonight with my husband and kids. We were charged for a side item that the menu said came with the meal. Only a $2.99 charge and assumed it was simply a mistake. We brought this to the attention of the waitress, Mia, who became incredibly rude and said she had never had anyone complain and had been working there for 4 years. Even after I showed her the menu where it says clear as day that a side comes with the meal, she refused to issue the refund. She simply kept telling us we were wrong and that she had worked there for 4 years. The manager finally stepped in and said to give us the refund. Mia became upset and said she wasn't dealing with us and walked off. The manager had to call her back because he couldn't figure out how to do the refund to our card. While processing the refund, she started saying we were wrong and that she had worked there for 4 years. My husband told her that we were not wrong, we were going by what the menu says. She then became even more rude, gave us a dirty look, and said she didn't know why he was even talking about it because he said all of it before. My husband told the manager they have some great customer service there and the manager still said nothing to the waitress about her attitude.

I have been eating lunch at Morellos nearly every single day M-F and have never had a problem before tonight. I have always gotten along with the staff very well. However, after what happened tonight, I will not go back and will tell every person I know what horrible service we received.