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(405) 391-3107CallVisit WebsiteVisit WebsiteMap & DirectionsDirections20941 SE 29th StHarrah, OK 73045Write a ReviewWrite Review

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Phone: (405) 391-3450

Phone: (405) 321-1770

Phone: (405) 391-3471

Fax: (405) 321-2158

AKA

Country Boy Express

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soonerdude
Edited: 02/02/2017
Overall
Stay away. This store used to ...

Stay away. This store used to have top notch customer service when Glen ran the store. He treated every customer like he actually appreciated their business. Since Glen has left and some bald guy named Chris has taken over, management has been extremely rude to customers. Service at the registers is terrible as well, I think it all has trickled down from the store manager's lack of customer service skills. The cashiers and sackers are more worried about talking about what they did last night at the local party than taking care of the customer at the register. That's if you are able to get a sacker at all. The last time I was there, the customer service desk paged 3 or 4 times for all help to come up front to help sack, not once did I see anyone come up.

I've been a loyal customer since 1982, but will no longer give this store a penny of my hard earned money.

claimed iconBusiness Response10/26/2011

In Reading your review of our store, I was very disturbed at the issues you raise. I have worked for this company for more than 18 years and I have always been proud of the customer service that we have provided. Obviously we have failed your expectations and I apologize. It would never be our intention to provide poor customer service. and It sounds like we didn't do a good job. I hope that you will consider giving us the opportunity to prove our commitment to great customer service. Our goal is to sack and carry out every single customer with out exception. If we did not do that, then the burden does fall on my shoulders for responsibility. Glen was a great mentor. He was indeed a customer service expert. In working with him all these years, and I am proud to say he is a very good friend of mine. I wish him well in retirement, he earned it. In closing, I can say that the changes we have made inside the store to help with customer traffic flow and organization are exciting for us to be able to better provide quicker checkout and less congestion on the front end. I am excited to bring changes to the store that better help customer flow, but we have and will always have the best customer service. And that is my commitment as the manager here. Please feel free to call me anytime with your concerns and expectations and I am truly sorry we failed to meet your expectations. We will try harder!! Thank you very much for your feedback. Chris Carter Store Manager Country Boy Markets

This listing has been claimed by a business representative.
shoppingmom1973

10/26/2011

Overall
The deli is the BEST. Always f...

The deli is the BEST. Always friendly. One previous review said that the new manager that took over after Glen left was not friendly. I have never experienced that. It sounded like that person had a "love" for Glen and maybe doesn't like change. But, Glen quit..its not the new managers fault. The store employs alot of teens. That is the common demographic for grocery, it is the parents job to teach these children manners not the store as another review indicated. I was sad to see to poor reviews. I have never experienced bad service. The store is always clean and friendly. The food from the deli is so good. The prices are very competitive and you get that "local" feel. Have you been to a Walmart lately? That is poor service. At Country Boy they make their best effort to get products you request. They are also pretty active in the community. In my opinion Country Boy is an asset to Harrah.

rysmama

10/11/2011

Overall
Completely uncalled for

I shop this store once to twice weekly and have noticed the customer service steadily going downhill. I was in there today when a young man dressed in a skirt and heels came in, of course people noticed. but standing at the check out not only the lady helping me but the cashier behind me as well as the one checking out the gentleman and his mother didnt bother hiding their snickers or stares. My cashier even had the nerve to say something offensive to me about him and the cashier behind me got a phone call from the office and was talking to them about it. Completely offensive and awful, I will never go back to that store, makes me wonder what they say about me or my children.

hodges6

11/29/2007

Overall
only store in Harrah

they have great prices for a lil grocery store and the people are very helpful

Details

Phone: (405) 391-3107

Address: 20941 SE 29th St, Harrah, OK 73045

Website: http://www.countryboymarket.com

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