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YL
Yuliy L.

01/04/2018

Overall
Expertise
Selection
Service

I came here to get a battery replacement. I waited for nearly two hours for the mechanic to assist me. It would've been less, had he actually assisted the customers in the order in which they arrived. He finally got around to testing my battery, after I've waited for about 30 minutes. During the process he calls one of the other mechanics over, and asks him, "hey, do we turn the engine off when we test or keep it running?" He was completely clueless on what he was doing. That was a red flag right there. After he tested the battery, I sat there waiting, only to have him say "I'll write you up next", and then go service the cars behind me. He did this at least three times. Not sure where he learned to do business like that, but either way, I strongly suggest that Walmart trains its employees better before putting them out on the job. Anyway, he finally asked me what battery I want. When I asked him for the price ranges, he went back inside to check. Had to wait another 15 minutes. He came back, with this answer, "I think it's like $60 or $70 or something"? You think? This isn't a game of guess the number. Please give me exact answers. Fast forward a bit, he finally gets the battery put in the vehicle, I pay, and leave the store. I decided to pop the hood before driving home, just to check how the new battery looks, and it's a good thing I did. Turns out this so-called "mechanic" left all of his tools laying on my engine block after he completed the job. So, he finished working, closed my hood, backed the car up with the tools on the motor, and just left it there. I walked back inside to find the "mechanic", handed him the tools, and said, "you could've caused a lot of damage to my vehicle, you know?" to which he whimsically responded, "Oh my God! You're my hero!" I will never be conducting business with this organization again. What a waste of my time and money. Completely clueless, and incompetent employees.

VD
Viola D.

01/31/2015

Overall
used to be a good place to go get oil change and tires not so much anymore

went to go buy tires I know they're about a hundred sixty dollars a piece gave a guy my tire size he gave me a blank stare so we don't have those they're stacked up in the Bay Area I see him walking then he just gave me that blank stare and said no we don't have them so what was I to say I had to leave go to another Walmart thank you for making me drive 30 miles away

Details

Phone: (903) 455-9263

Address: 7401 Interstate Highway 30, Greenville, TX 75402

Website: http://www.walmart.com

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