Spectrum Health Medical Group

Dr Salel D. is great. You couldn't have a more concerned Dr. Not the typical Doctor who will see you for two seconds and be on his way. He will sit and talk with you as long as you need. However, I did stop going to this office due to the terrible staff. The ladies who schedule appointments were not only unprofessional, but scheduled my appt wrong and told me the wrong dates 3 times! This was a half hour away from my place so I decided to move to a closer "MMPC" in Grandville, which is what they were called before they merged with Spectrum. Well, nothing has improved and while the front staff seems more professional their medical biller, Robin, who never returns phone calls despite the number of times you call with questions. All I have to say is if your answering machine says you will return a phone call do it. I have left several polite messages inquiring about incorrect billing codes. I even repeated my phone number very slowly twice to ensure that she did understand me. If you call a place more than 10 times in two months, I would assume you would receive at least one phone call back. That or be honest in your answering machine and just say "keep calling until my phone annoys me enough to answer it." Don't go to any former MMPC office.