MAXIM MOTORS

We are frankly shocked at this review as it does not accurately describe all the circumstances of this encounter. In the beginning Cassidy "bent over backwards" to accommodate the customer not only showing them multiple vehicles and sharing his knowledge of the product (as the customer states in the review). He even went so far as to come back from an out-of-town trip at a major inconvenience just to show the customer the vehicle she was interested in. The customer wanted to have the vehicle "checked out" which we strongly agreed to as we always encourage to have customer's check out our vehicles before purchasing. We also suggested the shop to have it checked out, as the customer did not have their own mechanic. The customer came back with the vehicle telling us that the mechanic that looked at it said it had some type of oil seep that they supposedly could not repair (which we thought didn’t sound realistic). However, in the customer’s review she says that the mechanic said it would be difficult to locate and that it would be an undeterminable amount of money to fix. At that point, Cassidy offered to have whatever the leak was fixed at the dealership's expense but the customer did not want to have us do that, referencing that she wouldn't trust the work. At that point, given the sheer amount of time Cassidy had spent trying to please the customer, it became evident there was nothing we could do make them happy and told them that we didn't have anything that was going to work for them and given the way they were treating us with the negative comments it would be best if they purchased somewhere else. As far as the deposit, we NEVER hold a deposit back unless someone commits to purchasing a vehicle, has it checked out and agrees to purchase and then simply "changes their mind". In addition, we do not ask for a deposit unless a customer is "sure" they are ready to buy so the vehicle will be held for them while it gets checked out or financing is secured. So, the accusation about not wanting to give the deposit back is simply not true. We wish you would of taken into consideration the amount of time and effort that was spent with you before writing such a scathing review and are sorry if you did not have a more than pleasant experience with us.

Unfortunately, we do not recall any incident of this nature, so cannot address it properly. However, we are sincerely displeased that you felt you were not treated in the manner you desired. We are somewhat confused in the manner in which you say the experience went. We would never "turn away" a customer who was wanting to purchase a vehicle, especially if they say they had financing approved. We feel that there was apparently more going on than what is being said regarding your experience. We can only assume that there was an issue in the price you were wanting to purchase the vehicle for and we were not able to sell it for the price you wished to purchase it for. We, unfortunately, cannot always sell vehicles for what customers want to pay for them. It's just not realistic. We also strive to treat people how they treat us, so if there is an issue in the way people come in and present themselves, we naturally respond in the same way. So, again, we're sorry if you did not have a pleasant experience.