Overseas Best Buy Inc

I ordered a voltage converter for $349 which included free shipping. Item arrived, had a faulty outlet and was of very poor quality. Returned item which cost $75 as they insisted it be returned by UPS. It took a month to get a refund and this was minus $45 for their "free" shipping costs. So I am now out of pocket $120 due to being sent a faulty item, as well as the cost of having the transformer installed by an electrician, only to find it didn't work. I was offered a power strip to plug into one of the remaining working outlets but I would like a new product to work 100% if I'm spending that much money on it. On top of that, I was accused of fraud when I told them the item was faulty. Charming. Will never do business with these nasty people again.