Brown's Toyota of Glen Burnie

I recently went there to have service completed on my Toyota. To be honest, I can be a difficult customer, at times, cause I've been burned too many times by Dealerships and Mechanics. So I'm careful. I called ahead and made an appt. When I got there, it took them about 15 mins to verify that my policy covered the work that needed to be done, the policy that I purchased when I bought the vehicle, at their dealership. Whatever. I was glad, however, that while it was being verified, they had already put my car in the shop and were working on it, so that time wasn't wasted. I then got to wait awhile, several hours, in the waiting room, while they did the work. Their waiting room is very nice, better then a lot of dealerships I've seen. Plus they have a nice play area for kids, with toys. A BIG plus for me. The bathroom was small, and a bit nasty. After the work was completed and they got me, I was told to get my work report from the cashier. The cashier tried to charge me for the service, which wasn't cheap. I started to explain, again, that the work was covered by my policy, which they sold me, but as I was talking, the first person I originally talked to, who verified my coverage, was nearby so I directed the cashier to talk to them. They did and after waiting around for another 7 or so minutes, I was given the keys and was out of there, without paying a dime. Thank goodness for buying a policy. :-). All in all, except for having to verifying my policy twice, which was minor, it was a good experience. Only suggestion would be to have a better flow of information within the employees. YMMV.

I received a great service at Toyota of Glen Burnie. The service adviser that attended to me did a good job. The service for my car was completed within a reasonable time. The good thing is that you don't have to make an appointment before you take your car to toyota of glen burnie for service.

they are great with negotiating and finding the best deal for you.



robert S.

Their customer service is horrible. I went there and bought a part for my car. I gave them all the correct information and they gave me the wrong part which ended up costing me more money in labor because I had to go and get the part switched out. They blamed it on a catalog error and would not offer me any assistance even though their mistake cost me more money and time. I am very unhappy their customer service. When I called to complain they opened a case and then no one called me back.