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(804) 273-9700CallVisit WebsiteVisit WebsiteMap & DirectionsDirections10751 W Broad StGlen Allen, VA 23060Write a ReviewWrite Review

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General Info
Welcome to Richmond Ford West! We're Driven By You. You may be wondering, what that means. Well, after over 100 years of service we want to be more than just a state-of-the-art dealership. At Richmond Ford West we do that by putting customer service first. The proof is in the awards; the last two years we've received the prestigious Ford President's Award for outstanding customer service. As a recipient of the DealerRater Customer Service Award, we continue to strive for excellence in customer service by making the customer experience unique. Each person who walks through our dealership doors receives an exceptional car buying, or service experience. That's why in 2018 we were named DealerRater's Ford dealer of the year for the entire state of Virginia. Our Driven By You guarantee that comes with all new Fords includes a 100,000-mile warranty, our award-winning service, and state inspections for life. We also offer no-charge first service, towing and shuttle services, member discounts, and extended service hours. That's over $1,600 in extras, just for choosing us! If you're in for service, our team of skilled technicians can handle any issue, from a simple oil change to tire replacements and transmission repairs. We're proud to be your one-stop shop for all of your automotive needs! As a quality Ford and used car dealer, we try to set ourselves apart from other dealerships. Whether you're looking for a new Ford or a used car our expansive inventory is sure to have something you'll love. At Richmond Ford West, we want to do more than put quality cars on the road. We're also proud supporters of and partners with a variety of organizations, such as Mothers Against Drunk Driving (MADD), the Wildlife Foundation of Virginia, the Scouts of America, and the Richmond Area Walk to End Alzheimer's. Your business helps us continue our work in the community. Enough about us, come visit us and tell us about you, we can't wait to help find the perfect vehicle for you!
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BBB Rating
A+
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Extra Phones

Phone: (804) 273-1593

Payment method
discover, amex, check, debit, visa, mastercard
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Reviews

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RG
Richard G.

03/22/2018

Overall
Expertise
Professionalism
Selection

This location has been nothing more than helpful. I would buy again when I need another vehicle. Loss my wife and Ford Motor credit have been the opposite. Need a death certificate for what? Not needed. Didn't want to give pay off before receiving a certificate. Sent check from this location, now day 4 and still haven't processed payment. Ford Credit Has serious issues.

rolandd665
Edited: 02/23/2017
Overall
Good services so far, will def...

Good services so far, will definitely be a repeat buyer.

millerr759
Edited: 02/09/2017
Overall
Greg was very patient and trea...

Greg was very patient and treated us well, we appreciate his help.

rolandd314
Edited: 02/08/2017
Overall
It has been a great experience...

It has been a great experience. The salesman was great as was the owner- Now looking at a vehicle for our son- Thank you!

naustin555
Edited: 02/08/2017
Overall
Thank you for great customer s...

Thank you for great customer service.

gfrgsgf894
Edited: 02/05/2017
Overall
Very polite & flexible with us...

Very polite & flexible with us. Thank you!

barryy947

02/18/2013

Overall

Great customer service, willing to work with you and go that extra mile- If I need another car, I will come back:) Keith was great.

wandrew296

02/13/2013

Overall

Great service=) !!! Keith did a wonderful job helping me out of a bad situation.

lcarol145

01/25/2013

Overall

Attendants were very professional yet personable. Keith Harrison was a joy and kept me company.

agarcia328

01/21/2013

Overall

Prompt, courteous service. Made our delay back to Oklahoma as pleasant as possible. Glad we found Universal Ford, thanks for the coffee:)

barryy269

01/11/2013

Overall

Keith has great personality- happy person, knowledgeable & very helpful. Not pushy: but does his job very well. Will be back to see Keith for a sale.

loud132

01/08/2013

Overall

I always enjoy my time at Universal, I do tell people about your service and place of business to buy a new/used car.

loud128

01/04/2013

Overall
Greg was extremely informative...

Greg was extremely informative on questions I asked concerning my purchase vehicle. He was also extremely helpful in getting us the best price for our purchase. Thank you very much Greg!

jefferya430

12/28/2012

Overall
Very informative, Will conside...

Very informative, Will consider our next purchase form here. Thanks!

lelghtonn526

12/20/2012

Overall
Keith Harrison was courteous &...

Keith Harrison was courteous & did a good job of explaining the process. He was helpful in getting the deal I wanted & even switched cars at my request without issue. I would highly recommend him as a sales rep-

Details

Phone: (804) 273-9700

Address: 10751 W Broad St, Glen Allen, VA 23060

Website: http://www.richmondfordwestofglenallen.com

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