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- General Info
- Welcome to Richmond Ford West! We're Driven By You. You may be wondering, what that means. Well, after over 100 years of service we want to be more than just a state-of-the-art dealership. At Richmond Ford West we do that by putting customer service first. The proof is in the awards; the last two years we've received the prestigious Ford President's Award for outstanding customer service. As a recipient of the DealerRater Customer Service Award, we continue to strive for excellence in customer service by making the customer experience unique. Each person who walks through our dealership doors receives an exceptional car buying, or service experience. That's why in 2018 we were named DealerRater's Ford dealer of the year for the entire state of Virginia. Our Driven By You guarantee that comes with all new Fords includes a 100,000-mile warranty, our award-winning service, and state inspections for life. We also offer no-charge first service, towing and shuttle services, member discounts, and extended service hours. That's over $1,600 in extras, just for choosing us! If you're in for service, our team of skilled technicians can handle any issue, from a simple oil change to tire replacements and transmission repairs. We're proud to be your one-stop shop for all of your automotive needs! As a quality Ford and used car dealer, we try to set ourselves apart from other dealerships. Whether you're looking for a new Ford or a used car our expansive inventory is sure to have something you'll love. At Richmond Ford West, we want to do more than put quality cars on the road. We're also proud supporters of and partners with a variety of organizations, such as Mothers Against Drunk Driving (MADD), the Wildlife Foundation of Virginia, the Scouts of America, and the Richmond Area Walk to End Alzheimer's. Your business helps us continue our work in the community. Enough about us, come visit us and tell us about you, we can't wait to help find the perfect vehicle for you!
- Email Business
- BBB Rating
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Phone: (804) 273-1593
- Payment method
- discover, amex, check, debit, visa, mastercard
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GalleryView all (4)
Reviews
03/22/2018
This location has been nothing more than helpful. I would buy again when I need another vehicle. Loss my wife and Ford Motor credit have been the opposite. Need a death certificate for what? Not needed. Didn't want to give pay off before receiving a certificate. Sent check from this location, now day 4 and still haven't processed payment. Ford Credit Has serious issues.
Good services so far, will definitely be a repeat buyer.
Greg was very patient and treated us well, we appreciate his help.
It has been a great experience. The salesman was great as was the owner- Now looking at a vehicle for our son- Thank you!
Very polite & flexible with us. Thank you!
03/04/2013
Sales staff was helpful and cheerful. It was a pleasure to work with.
02/18/2013
Great customer service, willing to work with you and go that extra mile- If I need another car, I will come back:) Keith was great.
02/13/2013
Great service=) !!! Keith did a wonderful job helping me out of a bad situation.
02/06/2013
Will ,Marvin and Chris and the money lady are all friendly & helpful.
01/25/2013
Attendants were very professional yet personable. Keith Harrison was a joy and kept me company.
01/21/2013
Prompt, courteous service. Made our delay back to Oklahoma as pleasant as possible. Glad we found Universal Ford, thanks for the coffee:)
01/11/2013
Keith has great personality- happy person, knowledgeable & very helpful. Not pushy: but does his job very well. Will be back to see Keith for a sale.
01/08/2013
I always enjoy my time at Universal, I do tell people about your service and place of business to buy a new/used car.
01/04/2013
Greg was extremely informative on questions I asked concerning my purchase vehicle. He was also extremely helpful in getting us the best price for our purchase. Thank you very much Greg!
12/28/2012
Very informative, Will consider our next purchase form here. Thanks!
12/20/2012
Keith Harrison was courteous & did a good job of explaining the process. He was helpful in getting the deal I wanted & even switched cars at my request without issue. I would highly recommend him as a sales rep-
Details
Phone: (804) 273-9700
Address: 10751 W Broad St, Glen Allen, VA 23060
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