Ry's Bagels

HORRIBLE Customer Service.



The young man at the counter can bag bagels and that's about it. The credit card scanner didn't work (not his fault), and he scanned and re-scanned and re-scanned my card, fussed with the machine, scanned and scanned and fussed, etc . Then, without saying anything to me, he just walked away into the back --- (hello...I'm the customer....) I'm waiting....by now it was 15 minutes and I was going to be late to work. I called to the back and said that I had to go, and he came up front. I made a suggestion to temporarily solve the problem, and was on my way. I was late to work.



I later called and spoke to the manager, who was peeved that I would insult his son (I didn't know it was his son, but the kid didn't do right, regardless of who he is). I see where the son learned his (lack) of Customer Service skills. Dad truly does not care about the customer. He doesn't get that his and his son's total lack of customer skills guarantees a lose-lose outcome. The customer loses, the bagel shop loses. He could have said, thanks for the feedback, and I hope you'll try us again, and that it will be better. WOW, that's so much more powerful than his actual petty response.



If he considered the customer at all, this could have turned out quite differently. In his eyes, the customer is always WRONG, and he doesn't consider that maybe his son has something to learn, if he's going to deal with customers in the future. I suppose I could have been nicer in talking to the dad, but he just can't handle anything unpleasant, and certainly has no concept of how to make the situation right, so it could be a win-win. That's Sales/Service 101.



They are at a convenient location, but their level of service is a major inconvenience. If they ever decide to improve their service, I'll try them again. Despite my negative review, I would like to see a local business succeed.

But if they fail, we will know why. Service, plain and simple.



The bagels are OK, but I can, and will, get them somewhere else, until they decide to have better service.

Love the bagels and the homemade cream cheese, especially pumpkin!!!