CN Brown Service Station

I called C N Brown to schedule an oil delivery. When I called, I was told that they were pretty booked and that they wouldn't be able to deliver oil to me until the following week. This was understandable and what I expected. I made sure that I would have enough oil to last me up until the day that they said they would deliver and I scheduled the delivery. The day that they told me that they would deliver comes, no one shows up, and no one calls to let me know what is going on. So I called the office. I didn't get home until after their office was closed and I got the answering service. I left a message, requesting that someone would call me back. I received no call. I called six more times, each time leaving a message to have someone call me back, each time my request went unacknowledged. The next morning I still did not receive a call back!

At this point I was livid! I called and requested to speak to the manager. As luck would have it, the manager, Gina, was the one that answered the phone. I explained my situation, told her that I was now out of oil, and requested that I get the delivery first thing in the morning. She informed me that she could not guarantee that I was going to get a delivery in the morning. She said this with a great deal of attitude. I asked her to refrain from giving me attitude and I told her that this answer was unacceptable. I was out of oil, it was -19C, and my two dogs, my children, and I were now freezing in our home. She said: "If you need oil so bad, maybe you should cancel the delivery and call a different company for oil." WHAT?!? What manager, in her right mind, would say this to a customer?!? Gina, in my opinion, should be fired but until then I will not be going back to C N Brown for oil. I suggest that you do the same. This company is a joke. They do not know how to gracefully handle their customer's complaints and they are not organized enough to scheduling deliveries.