Frisco Chrysler Dodge Jeep Ram

I recent bought a Chevy Silverado from them; I do appreciate Newton Novas a very professional and kind person, he get to answer many questions that a have with all his patience, overall, Great.

We own/owned 7 Dodge/Ram vehicles and even purchased a Chevy from a Dodge dealership. This dealership is not the worst we have dealt with but they are definitely lacking in communication. I do appreciate Kenneth and Sam for owning the issue. After a very frustrating week everything is complete to the terms that were agreed upon. My recommendation, if you are a buyer, is to get everything in writing and continue to call them on any outstanding items. All in all we are not dissatisfied but I don't know that we will be back to this dealership.

Service department visit. Everyone is courteous & helpful.

I recently bought a Jeep from Pat Lobb on 121. I LOVE my Jeep. But, Pat Lobb didn’t make the Jeep so let’s discuss my experience with them. When I bought the Jeep, my salesperson went through a very thorough delivery. In that delivery she showed me the grab handles that were stowed in the glove compartment. She showed me how to install them in the case I decided to install them. Then put them back in the glove compartment. After the delivery, my Jeep went back into the shop twice for various reasons and to the fuel tank to get gas. Once I got my new Jeep home my wife said she wanted the grab straps installed. I said sure thing, Darling. But, when I looked in the glove box, there was nothing there. I called my salesperson at Pat Lobb and left messages but it was fruitless to leave messages. Apparently, once your check clears the bank they are done with you as I never once received a call back. When I finally caught her answering her phone, her answer to my dilemma was to “come on back up here, we’d love to sell you a new set”. They are not expensive but after spending over $30K and clearly seeing the grab handles before they mysteriously disappeared, I really thought they would replace them for me. It really makes me wonder if they’ve got a racket going on up there.

These dealership will go above and beyond your expectation in the car buying experience!